Officer, Medfin Customer Success & Delivery

Job Title

Proactively and effectively manage all workflows including Finesse

Preparation of loan documents, settlements including payment notices

Identify and own opportunities for productivity improvements to systems & procedures

Developing effective relationships with internal stakeholders and makes the most of business opportunities

Ensure all documents/settlements/payment notices/payout letters are to be checked and released only when correct in accordance with checklists

Liaise with internal stakeholders for any outstanding information if required

Work effectively as part of team

Create registrations on PPS register and via the Realtime B2G link

Conduct required reporting and complete necessary checks to remove all Medfin security registrations are no longer required on the PPS register

Conduct searches on PPS register as required within the business

Process original loan documents for reporting and offsite storage using Finesse bartrak

Process Discharge of Mortgage and production of title requests in conjunction Mortgage specialists

Ensure that all requests in the Team Inbox are allocated promptly and actioned within agreed time frames

Provide and maintain work instructions for role processes

Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.