Technical Account Manager (marketplace Technology, Client Success)

Technical Account Manager

Nasdaq is looking for a Technical Account Manager to join our global Client Experience team. This role will be based in Bangalore providing dedicated support for key Marketplace Technology APAC customers. You are essential for the technical delivery of our services, being part of a thriving team that manages technical projects, support, risks, scope of work and budget to clients across the globe. Building strong client relationships and achieving high client satisfaction will be fundamental. Furthermore, this is a great opportunity for you to bring your drive, results-oriented and innovative mindset to meet and exceed the client's expectations. We are looking for candidates who share those values along with a genuine desire and drive to deliver top technology solutions to today's markets.

The main objective for this team is to deliver world-class support and customer experience thereby contributing to the growth and success of the org. You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create.

Your role and responsibilities:

You will be responsible for technical support services towards the clients according to the Support and Maintenance Agreements (SMA). The Nasdaq Marketplace Technology products supported by the global Client Service Management team includes Trading products - matching engine, pre-trade risk; and post trade products – clearing (ccp), post trade risk and central securities' depository (csd).

The focus for this role is supporting Trading products and clients. Own and coordinate client's incidents and ensure that they are verified, regularly updated, and resolved. Work closely with product and project teams from inception of new improvements to delivery and later supporting our clients for successful deployment.

Furthermore, you will:

Be encouraged to do technical issue analysis, resolve technical queries, bring together and review logs for fix, liaise with dev teams to drive issue resolution

Update/maintain test environments, help with issue replication, assist other TAMs with technical issues/queries

We expect you to have:

• Client oriented with good communication and interpersonal skills, as the role will require you to collaborate with different departments, business teams, and clients at all levels.
• Must have experience in Cloud deployment, Container and Cloud technologies like Kubernetes, AWS-EKS, Client-Server Linux systems. Should have prior knowledge of Helm charts, updating YAML files based on Customer, container and image and repository management, observability tools like datadog.
• Should be hands-on in areas like infrastructure, troubleshooting, networking, and application development
• Proficient in Linux, DevOps tools like Github, Maven, Jfrog etc. Database querying and maintenance, Postgres and Oracle DBs.
• Good knowledge of capital markets and trading/clearing systems with prior experience preferred. Should be experienced in working with global or APAC Customers.
• Flexibility to take meetings outside of work hours.

Education Qualification: Qualified in Engineering or related technical degree.

It would be phenomenal if you (Preferred Qualifications)

Have worked with tools like JIRA, Confluence

Have experience in installing products on Linux systems

Have good knowledge of Agile methodologies

Does it sound like you? What happens now?

As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

What will it be like working here?

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge status quo, and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered. We are a Hybrid-first environment that embraces work-life balance and fosters well-being.

What do we offer you?

• Annual monetary bonus.
• An opportunity to become a Nasdaq shareholder
• Employee Stock Purchase Program Nasdaq stocks with a discount
• Health Insurance Program
• Flexible working schedule and hybrid way of work
• Flex day program (up to 6 paid days off a year)
• Internal mentorship program – get a mentor or become one
• Wide selection of online learning resources, e.g., Udemy

Come as you are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4,000 total listings with a market value of approximately $12 trillion.