Senior Client Services Analyst

Senior Client Services Analyst

Nasdaq Technology is looking for a passionate Senior Client Services Analyst with focus on training development and delivery to join the Pune technology center in India. If Innovation and efficiency drive you forward, this is the place for you!

Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Senior Client Services Analyst, you will work across training development and delivery—from crafting digital content to running live client sessions. You will be immersed in our ControllerView platform, used by global financial institutions to meet regulatory compliance needs.

We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets.

With this position, we offer:

Join the Market Platforms organization, we are building the future of regulatory learning—and we want you on the team. At Nasdaq's AxiomSL Education Services, learning is more than content delivery—it's a brand built on curiosity, self-driven growth, and a passion for mastering our platform and solutions. We empower individuals who are eager to explore, learn, and create engaging experiences that drive real impact.

Role Responsibilities:

As a Senior Client Services Analyst, you will plug into a high-performing team that grows with shared success and innovation. Besides working closely with your colleagues in Pune, you will also work closely with Nasdaq teams in other countries.

• Develop interactive, digital-first learning experiences: eLearning, VILT, hybrid, and ILT formats using AI-gen tools in addition to Articulate, Rise, and Camtasia
• Deliver interactive training sessions and webinars to clients and internal teams across global time zones
• Get hands-on with the ControllerView platform and regulatory reporting processes—becoming a domain authority as you grow
• Work closely with product leads and engineers to stay ahead of our platform updates and translate them into practical, relevant learning
• Continuously test, iterate, and refine learning experiences based on user feedback
• Drive the end-to-end training experience: from storyboarding to final delivery and learner outcomes

We expect you to have:

• Hands-on experience in instructional design and content development
• Comfortably fluent in facilitating platform, technical and regulatory user training
• Impeccable English, both verbal and written
• Technical curiosity—you enjoy unpacking complex systems and making them easier to understand
• Proficiency in Microsoft Excel, basic SQL, and navigating relational databases
• Self-directed learner with strong technical aptitude and desire to learn about our core platform and the regulatory reporting world

It would be great if you:

• LMS platforms
• Understanding of RDBMS, SQL, and MS Excel. Nice to have - XML, JSON, REST API, JAVA
• Financial technology or regulatory reporting

Does it sound like you? As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

Come as you are:

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4,000 total listings with a market value of approximately $12 trillion.