Client Service Delivery Analyst

Client Support Analyst

Nasdaq is looking to hire a fixed-term Client Support Analyst, located in Vilnius. As a member of the Client Support Team, focusing on supporting clients using Nasdaq IR Insight®.

Located in a modern office in K29, Vilnius, we look to recruit an individual with the passion to thrive in a highly multifaceted and global environment, while offering growth opportunities, competitive salary, bonuses, and a comprehensive benefits package.

What will you be doing?

This is an opportunity to become an expert on Nasdaq IR Insight®. Your role involves ensuring client success via email, phone, and live chat, while building strong client relationships. You will address inquiries related to financial data, product functionality, technical issues, and industry best practices.

Responsibilities:

• Support and train clients on Nasdaq Investor Relations Insight®
• Collaborate with Product Specialists and Client Success Managers
• Troubleshoot and resolve technical and data issues
• Promote product capabilities
• Document and interpret client interactions
• Stay updated on Investor Relations industry regulations

Who are we looking for?

• Degree in Business or Finance, or equivalent experience
• Proficiency in Microsoft Excel, including use of pivot tables, VLOOKUP and other formulas as well as filtering, analyzing, and summarizing data
• Strong problem solving and client engagement skills
• Outstanding English skills, both written and verbal
• Familiarity with basic network access tools/systems and PC operating systems
• Passion for learning and understanding Investor Relations and Financial Markets

What will it be like working here?

Please note that this position will be on a rolling one week work shift, starting earliest 8am and finishing latest 7pm.

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered. We offer a monthly salary (before tax) of 2100-2500 EUR, depending on your level of experience.

What happens now?

This is a fixed-term contract until August 2027, with possible extension. If you are interested in this role, follow the link to apply by submitting your resume in English. Please note that a valid EU work permit is required.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.