IT Help Desk Specialist

About Mytra

We're creating an entirely new way to solve the most ubiquitous problem in industry - moving and storing material. We're applying robotics and distributed software to create a new class of product for this $1T market. We're focused on the supply chain industry first. The industry is in a massive bind with the continued growth of e-commerce, sharp rise in costs, and supply chain disruptions. What has been a "sleepy" industry for decades is now at the epicenter of sustaining the global economy.

About the Role

We are looking for a reliable and solutions-oriented IT Help Desk Specialist to join our team. This role is based fully onsite and is critical in ensuring that our employees have the tools, technology, and support they need to perform at their best. You'll handle a wide variety of IT support tasks, from onboarding new team members to troubleshooting day-to-day issues with hardware, software, and office technology.

Key Responsibilities

• Employee Onboarding & Off-boarding
  • Set up user accounts, email, and access permissions for new hires.
  • Ensure departing employees are properly off-boarded and accounts secured.
• Hardware & Software Troubleshooting
  • Provide hands-on support for laptops, desktops, and peripherals (printers, monitors, docking stations, etc.).
  • Diagnose and resolve operating system, network, and software issues.
• Meeting Room & AV Equipment Support
  • Maintain and troubleshoot audio/visual and conferencing systems.
  • Provide live support during meetings when issues arise.
• General IT Support
  • Respond to and resolve IT help desk tickets in a timely manner.
  • Escalate issues to senior IT staff or vendors when necessary.
  • Maintain inventory of IT hardware and supplies.
  • Document troubleshooting steps and common fixes for knowledge sharing.

Skills & Qualifications

• 1–3 years of experience in an IT support/help desk role (or equivalent hands-on experience).
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft 365, Google Workspace, and other common productivity platforms.
• Hands-on experience supporting laptops, PCs, printers, and AV equipment.
• Excellent problem-solving and communication skills.
• Strong organizational skills and ability to manage multiple tasks.
• Customer-service mindset with patience and professionalism.

Nice to Have

• Knowledge of networking fundamentals (Wi-Fi, VPN, firewalls, routers, etc.).
• Previous experience in a fast-paced startup environment.

The pay range for this role is: 80,000 - 98,000 USD per year (Mytra, Inc.)