Help Desk Analyst

Help Desk Analyst

Urgent Hiring: Talented Help Desk Analyst at MyCHN

Are you looking for a dynamic work environment where you can truly make a difference? Do you thrive in a place that values your contributions and offers you the chance to grow? If so, we want you on our team!

MyCHN is a highly skilled nonprofit organization dedicated to providing essential Medical, Dental, Behavioral Health, and Pharmacy services to our communities in South Houston and the Gulf Coast area. Join us as a Help Desk Analyst to bridge the gap between technology and patient care, ensuring a positive experience for all. With competitive benefits and a supportive work culture, this is an opportunity you won't want to miss!

Duties and Responsibilities:

• Provide exceptional customer service by answering questions and troubleshooting technology issues for patients and staff.
• Support basic computer, printer, cellular phone, tablet, and Bluetooth health device needs.
• Document issues and manage tickets efficiently.
• Assist with software updates and device maintenance.
• Perform other duties as assigned within the scope of the role.

Required Skills/Abilities:

• Strong customer service skills and effective communication abilities.
• Detail-oriented with the ability to manage and document complex issues.
• Knowledge of basic security maintenance and technology troubleshooting.
• A cooperative mindset to foster a positive work environment.

Benefits:

• 100% paid Health and Dental Insurance.
• 401(k) with up to 4% company matching.
• Generous Paid Time Off and Sick Time.
• Continuing Education Stipend
• Flexible schedules and high opportunities for growth.

Location: MyCHN Pearland Administration 1346 Broadway St, Pearland, TX 77581, USA

If you're ready to take the next step in your career and join a loving and enthusiastic team, apply now and help us shape healthy communities!