IT Service Operations Specialist (we Welcome Absolvents!)

Join Our IT Team In Bratislava

At Multitude, we're more than just a listed European FinTech company—we're a team driving financial innovation. We provide digital lending and online banking services that empower consumers, SMEs, and FinTechs to grow and succeed.

Powered by our Growth Platform, we operate through three business units: Ferratum, offering seamless mobile banking for consumers; CapitalBox, providing flexible financing for SMEs; and Multitude Bank, supporting non-bank lenders and FinTechs.

In 2024, we achieved €263.7 million in revenue and €20.2 million in net profit, reflecting strong financial growth. With 700+ employees across 25 countries, we're shaping the future of finance in 17 markets. Founded in 2005 in Finland, Multitude is listed on the Frankfurt Stock Exchange (MULT).

We're looking for a new colleague to join our IT team in Bratislava! This role is a great opportunity for recent graduates or those looking to kick-start their IT career by handling IT service operations responsibilities.

Responsibilities:

• Handle internal IT incidents and requests received via email, phone, or service desk application
• Incident logging through the service desk application, gathering required information and managing/prioritizing workload, escalations
• Ensuring that SLAs are met and correctly set
• Support for internal users, troubleshooting, coordination and follow ups, security and access management, IT inventory management
• Provide feedback on open issues to involved parties, status updates, monitor ticket validation and closure
• Monitoring IT environment and services using sophisticated monitoring tools

Expected skills and experience:

• Fluent English both written and spoken (interview will be held in English)
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly (our internal clients are business users, technical specialists and managers)
• Excellent problem solving skills
• Quick learner willing to improve his/her skills continuously
• Well organized person able to handle various tasks at the same time

Nice to have:

• Experience in service desk/helpdesk environment
• Experience with issue tracking/service desks tools
• Knowledge of Windows environment and basic administration (Active directory, software installations, remote desktop assistance)

We offer:

• A Truly Global Workplace – work with professionals from 40+ nationalities, bringing diverse expertise, perspectives, and a collaborative international culture
• Hybrid & Flexible Work – we support work-life balance with remote work options and modern office spaces across Europe
• A Culture of Growth – we invest in your future, offering LinkedIn Learning, mentorship, and professional development programmes, including HiPo and leadership development initiatives to support career advancement
• Financial Growth Opportunities – benefit from our share purchase matching programme, allowing you to invest in your future with matched contributions and long-term financial rewards
• Workation Programme – work remotely from different countries for up to 2 months per year, experiencing new cultures while staying connected and productive
• Extra Time to Recharge – enjoy 4 paid sick days per year to rest and recover when you need it
• Stay Active – access to the MultiSport card to support your fitness and wellness goals
• Company-provided laptop – for both professional and personal use, available for you to keep after 5 years
• Up Benefia – choose the perks that suit you best with our flexible benefits system, giving you a set budget to spend on categories like fashion, wellness, dining, education, entertainment, and more

The minimum salary is 1500 EUR gross monthly, but will be higher if you are a senior candidate. Our final offer to you will be set up fairly, considering your skills and experience.

Kindly note this role is for direct applications only. Currently we do not accept agency candidates for this position. By proceeding to apply for a job with us, you confirm that you have read and accepted our Recruitment Privacy Policy