Help Desk Technician

Help Desk Technician

Muller is a full-service Site Work Contractor based in Northern Virginia. Our unique technology and systems-driven approach has led us to become a leading provider of sustainable civil construction services throughout Maryland, Virginia, and DC.

Our Reston office is seeking to hire a Full-Time Helpdesk Technician to add to the growing IT department. The technician will extend technical support to all internal IT projects, as well as customers facing problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by the end-users of laptops, and mobile phones by identifying issues and analyzing them through our proprietary ticketing system.

The following description has been designed to indicate the general nature and essential responsibilities of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.

Responsibilities

• Serve as the first line of support for all IT service requests and incidents.
• Configure, deploy, and troubleshoot Windows PCs, laptops, and mobile devices, including iPads, Android, and iOS devices.
• Support Microsoft 365, SharePoint Online, OneDrive, Adobe Acrobat, and specialized construction software.
• Troubleshoot both networked and local printers.
• Provide remote and on-site support to the Reston main office and occasionally the Manassas yard.
• Communicate effectively with team members and end users in both oral and written formats.
• Maintain accurate documentation of troubleshooting steps, resolutions, and system configurations.
• Be available to work outside of regular business hours for unforeseen issues or emergency support needs.
• Update contact lists in EZ Text.
• Manage and track equipment inventory and hardware.
• Update company cell phone contacts through the CiraSync application.
• Handle the company's Verizon Wireless account, including activations, plan adjustments, troubleshooting, and device replacements.
• Coordinate with Dell representative for all equipment orders, warranty claims, and related support needs.
• Conduct new hire orientation for incoming employees, including IT setup, account provisioning, and basic system training.

Requirements

• Minimum 2 years of experience in IT support, desktop support, working in a customer service setting, troubleshooting Windows PC and mobile device (iPhone and Android)
• Must have a valid driver's license and travel off site as needed
• Strong written and oral communication skills
• At minimum high school diploma or equivalent, associate's degree in IT or similar field is preferred.
• Meticulous organizational skills and experience working in a high-volume, deadline-based environment (requires the ability to multitask)
• Good communications skills for coordinating and executing various tasks as delegated by the various team members
• Computer literate and proficient with Windows and Microsoft Office programs
• CompTIA A+ or better is preferred

Physical Requirement

• May be required to lift, move, mount, or store equipment weighing up to 50 lbs., or equipment in piece mail
• Occasionally, may be required to work ad-hoc assignments during evenings or early mornings of working days as well as holidays and weekends.
• Will be required to visit user's premises to resolve problems on their servers or desktop PCs.

Compensation

• Competitive salary + yearly bonus
• Paid holidays and vacation
• Health, vision, and dental insurance plus additional voluntary plans
• 401K with company match
• Company phone, computer

Muller Inc is an Equal Opportunity Employer and makes hiring decisions solely on the basis of merit.