Technical Specialist (m/w/d)

Technical Specialist

We drive the business transformation of the automotive industry.

We are a global leader in providing BPO services (Technology Enabled Business Process Outsourcing) for automotive manufacturers.

MSX International has been working closely with vehicle manufacturers around the world for more than 25 years. We help our customers maximize their value and achieve measurable success through an innovative portfolio of solutions and services for the automotive business.

We combine our comprehensive industry expertise with state-of-the-art technology solutions to help our automotive customers increase revenue, reduce costs, and improve operational efficiency and customer satisfaction.

We are an international company with 60+ offices in 80+ countries and 5,000+ employees and 200 customers worldwide.

At MSX, we support leading vehicle manufacturers and world-class brands around the globe to improve their business performance and revolutionize their business model.

Our goal is to make our customers more efficient, increase revenue, and reduce costs while giving them the opportunity to focus on innovation.

Please note that applications sent by email will not be considered. To ensure that your application is reviewed by our team, please send your resume by clicking the "Apply" button above.

MSX is an equal opportunity employer and strongly encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Job Description

Your Tasks

• Analysis of complaints reported by the service manager in the dealer shop and creation of error diagnoses
• Development of diagnostic routines and corrective measures
• Telephone and electronic training of workshop staff to resolve errors that have occurred in the vehicle
• Creation of technical reports to document specific complaint cases
• Cooperative collaboration with development areas and other relevant interfaces at the vehicle manufacturer

What We Offer

• A dynamic and collegial team
• 28 days of vacation (plus Christmas, New Year's Eve, and Rose Monday)
• Hybrid work model (on-site and home office activities)
• Space for individuality
• Opportunities for development on a national and international level

Qualifications

What You Bring

• Detailed knowledge of Otto and diesel engines, electronic engine management, manual and automatic transmissions, chassis and drivetrain, braking systems including electronic ABS systems, vehicle electrical and electronic systems, and active safety systems (theft alarm systems, electronic immobilizers, airbags)
• Automotive engineer, master, or technician
• Good PC skills, MS Office, diagnostic applications
• Service experience
• Analytical skills / quick comprehension
• Professional communication skills in dealing with dealers
• Very good English language skills