Fleet Technical Specialist - Flying Doc (m/w/d)

Fleet Technical Specialist - Flying Doc (m/w/d)

MSX International is a reliable partner for leading vehicle manufacturers, their dealership networks, and mobility service providers worldwide. For over 30 years, we have been committed to supporting our customers in transforming their businesses and effectively managing their operations in areas such as sales performance, repair optimization and compliance, parts and accessories distribution, and customer retention. With globally deployed teams, industry expertise, and the power of technology, we develop and deliver tailored, sustainable, and innovative solutions and services. We help our customers optimize their processes and engage their customers.

Job Title: Fleet Technical Specialist - Flying Doc (m/w/d)

Location: Field/ Germany

Working hours: 40

The Fleet Technical Specialist (Automotive) is responsible for conducting on-site and remote deployments to reduce repair turnaround times, solve complex technical problems, and support service networks in quick and correct error resolution.

Essential duties and responsibilities:

• Conduct on-site and remote deployments to support dealers, authorized workshops, and technical centers across Europe to reduce vehicle downtime and backlogs.
• Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults.
• Analyze problems on individual vehicles as well as systematic error patterns affecting multiple vehicles; derive immediate actions and corrective measures.
• Use OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) for guided diagnostics, software updates, reprogramming, and parametrization.
• Interpret wiring diagrams, service manuals, and technical bulletins to identify causes and determine appropriate repair methods.
• Prepare clear technical reports, incident summaries, and action plans; compile results for engineering, quality, and aftersales teams.
• Participate in the technical assistance process (case management, escalation, closure) in compliance with KPIs and service levels.
• Coordinate and support interdisciplinary teams at the repair site; conduct on-the-job training and knowledge transfer to technicians.
• Contribute recurring issues and insights to knowledge databases and continuous improvement processes.
• Ensure safe work practices and cost-conscious decisions during diagnostics and repair support.
• Manage tools, equipment, and deployment logistics; maintain accurate records of cases, time, and priorities.

What we offer:

• Training opportunities: Support for professional and personal development
• Work environment: A dynamic and supportive work environment
• Work-life balance: Flexible working hours and home office options, 31 vacation days (including Christmas, New Year's Eve, and Ash Wednesday)
• Additional benefits: Company pension scheme, health programs, and contribution to the Urban Sports Club
• Profit sharing: From day one
• Company car with IT equipment

Qualifications

What you bring:

• Proven experience in the automotive industry in areas such as technical support, diagnostics, workshop operations, field service, or technical support with OEMs/importers.
• Practical experience in solving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms.
• Experience working with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple locations or markets.
• Experience in handling technical documentation, case reports, and training/coaching technicians.
• European field experience and multi-brand knowledge are advantageous.
• Strong theoretical and practical knowledge of modern vehicle systems (powertrain, chassis, ADAS, vehicle electronics, CAN/LIN/FlexRay, high-voltage systems, if applicable).
• Proficient in using diagnostic methods (fault tree analysis, root cause analysis, guided diagnostics, software calibration/flashing processes).
• Skilled in reading and applying electrical schematics, service instructions, and OEM technical documentation.
• Knowledge of aftersales processes and KPIs (first-time fix rate, lead time, warranty/goodwill aspects).
• Proficient in using OEM diagnostic tools and equipment, including wiTECH POD and DiagBOX VCI; ability to adapt to other OEM tools.
• Competence in ECU programming, coding, and configuration; knowledge of software update processes and secure gateway access.
• Advanced use of multimeters, oscilloscopes, and measurement technology for signal tracking and testing.
• Ability to interpret and troubleshoot electrical schematics and network communication (e.g., DTC analysis, live data, bus diagnostics).
• Strong technical writing skills: precise incident summaries, repair instructions, and knowledge articles.
• Proficient in using IT tools (laptop-based diagnostics, remote support platforms, ticket/case management systems, MS Office or equivalent software).
• Customer orientation and cost consciousness: balance between fast problem resolution, quality, and cost control.
• Problem-solving and analytical thinking: structured analysis of complex technical problems and definition of pragmatic corrective measures.
• Communication: clear and concise verbal and written communication for technicians, service managers, and engineering teams.
• Collaboration and coordination: effective support and leadership of interdisciplinary teams in workshops and technical centers.
• Training and knowledge transfer: ability to coach technicians, conduct on-the-job training, and create valuable knowledge articles.
• Organizational skills: deployment planning, time and priority management, and case management across multiple locations and markets.
• Adaptability and openness: confident handling in dynamic multi-brand environments and quick onboarding to new tools, procedures, and technologies.
• Self-initiative and independence: autonomous work in the field, appropriate escalation, and consistent case closure.
• Attention to detail: accuracy in diagnostics, documentation, and adherence to safety and quality standards.
• Resilience and stress resistance: reliable performance under time pressure and in complex or important situations.

Additional Information

With over 5,000 employees, we are globally present in more than 80 countries and apply our expertise in the following areas:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven success has led us to work with almost every automotive manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world.

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable, and innovative solutions.

The MSXI Vision

To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an employer that promotes equal opportunity and expressly welcomes applications from suitably qualified and suitable applicants regardless of gender, ethnicity, disability, age, sexual orientation, gender reassignment, religion or belief, family status, or pregnancy or maternity. As a user of the "Disability confident" program, we guarantee all disabled applicants who meet the minimum criteria for the position an interview.