Customer Service Representative – Dutch Speaker

Customer Service Representative – Dutch Speaker

Are you a Dutch speaker looking for a new opportunity in Madrid? Join an international team, build your career and work in a dynamic, multicultural environment with a permanent contract and hybrid model.

MSX International is a global leader in automotive business services, operating in more than 80 countries. Our Contact Center in Madrid brings together professionals from different backgrounds and countries, all focused on delivering excellent support and customer satisfaction for major automotive brands.

If you want to grow, learn and be part of an international team, this is your place.

Job Description

As a Customer Service Representative, you will support customers and dealerships by phone and email. Your mission is to provide clear information, follow up on cases and ensure customers receive a great service experience.

Your main responsibilities:

• Support customers with questions, issues or requests
• Follow up on open cases until completion
• Provide solutions and escalate when needed
• Make reminder calls and gather customer feedback
• Update CRM tools and prepare summaries or reports
• Share insights to help improve processes and customer satisfaction

This position is based in Madrid. The first two months are on-site for training and onboarding. After that, the role becomes hybrid (50% remote).

Qualifications

- Fluent Dutch (C2 or advanced)

- Good English communication skills

- Comfortable talking to customers by phone and email

- Organized, proactive and able to follow processes

- Basic computer and CRM skills

Additional Information

What we offer:

- Permanent full-time contract (40 hours/week)

- Salary: €22,000 gross per year

- Hybrid work: up to 50% after training

- 23 vacation days + 3 extra company days (26 total)

- MSX Bazaar employee discounts portal

- Flexible Compensation Plan (healthcare, transport, meal card, training)

- Multicultural work environment

- Training and development opportunities

- Modern office in Albasanz, 15, Madrid - Canillejas. Suanzes Underground Stop. Line 5.

MSX is an equal opportunities employer and encourages applications from all qualified candidates regardless of age, disability, gender, sexual orientation or background.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.