Customer Service Agent - German

Customer Service Agent - German

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

As a Customer Service Agent you will support our customers to ensure the quality of the services provided through different channels (email, phone, etc).

The duties you will perform on a day-to-day basis are as follows:

• Connect with customers: follow-up with customers after their service or product experience to ensure they're happy and gather their feedback.
• Solve problems & answer questions: Be the go-to person for customers who need support, offering solutions and turning challenges into positive outcomes.
• Drive customer satisfaction: Collect insights, suggest improvements, and collaborate with teams to deliver top-notch service.
• Upsell with ease: Recommend products or services that match customer needs and add value to their experience.

Qualifications

• Fluent in German (native or advanced) with strong English communication skills.
• Great communicator: You know how to speak with people, both on the phone and through written messages, and you love making connections.
• Build rapport with customers
• Detail-oriented & organized
• Tech-savvy: You are comfortable using customer management software (CRM) to track and manage interactions.
• Experience is a plus: If you've worked in customer service, sales, or any people-focused role before, that's even better!

Additional Information

• Full-time indefinite contract. 40 hours a week.
• You will be part of a great team of professionals in an internationally consolidated company.
• You will acquire a global vision of the automotive sector, relating to customers, suppliers, consultants and dealers.
• MSX Bazaar: Shopping portal exclusive for MSX employees.
• 23 days of Vacations + 3 extra days.
• Internal training plan.

Do you think you are the ideal person for this position? We want to meet you! Apply for the offer quickly and we will review your application.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

To empower Movers and Makers to thrive in our ever-changing world

To be clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry

We harness our expertise in mobility, the creativity of our global teams and the power of technology to craft tailored, sustainable and innovative solutions

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.