Automotive Technical Support Agent With German (premium German Brand)

Automotive Technical Support Agent With German

In your role as technical support agent for an international premium automobile manufacturer, you will provide expert assistance in the diagnosis of complex technical issues and support the dealer network with quick solution finding of technical product issues. You will work closely with the technicians of the respective workshops and dealerships and support with repair instructions via specified communication channels. With your practical workshop experience, you will not only support the development of solutions for the entire product range, but also act as an interface between the manufacturer and the dealers.

What We Offer

• Ability to equally accommodate working from home office or remote location based on geographical availability
• Opportunity to work with one of the biggest OEM's on the market
• Relocation Package available for candidates outside of Hungary or local offices available in Budapest, Prague, Warsaw
• Regular training and access to global career opportunities/career progression
• A professional but relaxed working environment, as part of a welcoming and diverse team

Qualifications

• Proven automotive experience, ideally in a dealership, workshop or at a manufacturer (Aftersales retail experience is an advantage)
• Confident in technical concern resolution and warranty procedures
• Fluent in English and German (other languages as a plus)
• Experience with a high-performing, collaborative, constructive peer group is a plus
• Very good verbal and written communication skills with high attention to detail
• Ability to work on own initiative with attention to detail with flexible and proactive personality
• Personal qualities of integrity, credibility with high-level of organizational and time management skills
• Strong business acumen and customer focus

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.