Automotive Technical Helpdesk Specialist (m/w/d)

Automotive Technical Helpdesk Specialist

With 4700 employees worldwide including 400 in France, MSX International is a leading provider of outsourced services for the automotive industry. Partnering with automotive manufacturers and their distribution networks for over 25 years in France, and with all mobility actors, around fifty clients trust us.

Aware of the importance and interest of evolving our teams, internal promotion is at the heart of our HR policy. Our strength lies in the diversity of our professions and the multiplicity of automotive brands we work with. So, regardless of your initial training and professional background, career opportunities can be offered to you!

Description of the Position

Are you passionate about automotive technology and electric vehicles? Do you like solving complex technical problems and contributing to the success of others? Do you want to have a real impact in the world of automotive?

We are looking for a technical assistance specialist to join our team of experts, dedicated to supporting independent retailers and workshops in terms of diagnosis and repair. It's the opportunity to be at the heart of automotive innovation, supporting technicians in providing exceptional customer service.

Your main responsibilities will be as follows:

• Provide technical support on various systems, with a focus on diagnosis and root cause analysis
• Accompany dealers in the repair processes and ensure accurate documentation of cases
• Take charge of cases, from their opening to their resolution or escalation, ensuring clear and professional communication
• Research technical information in manuals and databases to facilitate problem resolution
• Collaborate with technicians and internal teams of dealers to solve complex problems
• Follow and manage ongoing cases to reduce backlogs
• Escalate cases when necessary, ensuring that all relevant information is properly documented
• Communicate on product issues and contribute to continuous improvement initiatives
• Perform in-depth analysis before any escalation or case reassignment
• Support retail teams by identifying training needs and filling skill gaps
• Develop strong relationships with retailers and workshop teams to enhance service efficiency
• Contribute to customer satisfaction by providing high-quality diagnosis and repair support

Qualifications

Profile sought:

• Degree in automotive technology or equivalent experience
• Excellent knowledge of automotive mechanics and electric vehicles
• Experience in technical support or workshop diagnosis
• Proficiency in diagnostic tools
• Ability to read technical schematics and interpret measurement data
• Analytical mind, organizational skills, and customer orientation
• Fluency in French and English

A general automotive diagnostic skills assessment test will be part of the recruitment process.

Additional Information

Join us to shape the future of automotive service. Apply now and become a key player in a team that values expertise, collaboration, and customer satisfaction.

MSX is an equal opportunity employer and encourages applications from qualified and eligible individuals regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, pregnancy or maternity.