Automotive Technical Helpdesk Specialist (m/w/d)

Automotive Technical Helpdesk Specialist

MSX International is a reliable partner for leading vehicle manufacturers, their dealership networks, and mobility service providers worldwide. Our unwavering commitment is to support our clients in transforming their businesses and effectively managing their operations in areas such as sales performance, repair optimization, and compliance, as well as parts and accessories distribution and customer retention. With globally deployed teams, our industry expertise, and the power of technology, we develop and deliver customized, sustainable, and innovative solutions and services. We help our clients optimize their processes and engage their customers.

Job Description

Are you passionate about automotive technology and electric vehicles? Do you enjoy solving complex technical problems and helping others succeed? Are you ready to make a real contribution to the automotive world?

We are looking for an Automotive Technical Helpdesk Specialist to support our expert team with technical advice for dealers and independent workshops on diagnostics and repairs. This is your chance to be at the heart of automotive innovation and help technicians provide excellent service.

Your responsibilities include:

• Technical support for various systems with a focus on diagnostics and root cause analysis
• Guidance for dealers in repair processes and ensuring accurate case documentation
• Responsibility for cases from opening to resolution or escalation with clear and professional communication
• Research in technical documentation, manuals, and solution databases to support problem-solving
• Collaboration with workshop technicians and internal contacts to solve complex technical problems
• Monitoring and managing open cases through active follow-up
• Escalation of cases as needed with complete and accurate documentation of all relevant information
• Communication of product issues and participation in continuous improvement initiatives
• Thorough analysis and complete information provision before escalation or forwarding of cases
• Support for dealer staff by identifying training needs and competency gaps
• Building strong relationships with dealers and workshop teams to enhance service quality
• Contributing to customer satisfaction through high-quality diagnostic and repair support

Qualifications

You ideally bring:

• Degree in automotive technology or equivalent professional experience
• In-depth knowledge of vehicle mechanics and electric vehicles
• Experience in technical support or workshop diagnostics
• Experience with diagnostic tools
• Ability to read technical drawings and interpret measurement data
• Analytical thinking, structured working style, and customer orientation
• Fluent language skills in Turkish, English, and ideally also German

A general competency test/assessment in the area of vehicle diagnostics will be part of the selection process.

Join us in shaping the future of automotive service. Apply now and become part of a team that values expertise, collaboration, and customer satisfaction.

Additional Information

MSX is an equal opportunity employer and welcomes applications from suitably qualified and suitable candidates regardless of gender, ethnicity, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As a user of the "Disability confident" program, we guarantee all disabled applicants who meet the minimum criteria for the position an interview.