Plumbing Project Coordinator Admin

Plumbing Project Coordinator

We are seeking a proactive and organized Plumbing Project Coordinator to join our team in a hybrid role that blends project coordination, inside sales, and customer service. This individual will be the communication hub between field technicians, customers, and the internal team—ensuring plumbing projects run smoothly from scheduling through follow-up, while also helping drive revenue through lead nurturing and inside sales efforts.

Project Coordination

• Assisting Project Managers, with the administrative management of projects
• Coordinating all scheduling and monitoring job progress
• Assisting the team in operating in a smooth and effective manner, coordinate work with the entire project team, as well as other teams and individuals in the organization
• Take responsibility to implement company standards to ensure project goals and objectives are met
• Coordinates entire project setup workflow effectively from the internal team, customers, vendors etc. through the entirety of the job
• Calls in for permits, utilities, subcontractor quotes, collects down payment h project
• Check in with the project teams throughout the day, updating project team as schedule changes
• Review and track project progress, assist in adjusting accordingly, and prepare necessary documentation (permits, materials, change orders, etc.)

Inside Sales

• Follow up on inbound leads, estimates, and open proposals
• Nurture potential customers via phone, email, and text to close sales
• Identify upselling and cross-selling opportunities
• Provide quotes and service recommendations to customers via outbound calls and emails
• Maintain and report on sales pipeline and conversion metrics

Customer Service

• Serve as a primary point of contact for repeat customer base and project inquiries before, during, and after service
• Back-up on incoming calls, schedule appointments, and manage customer expectations
• Resolve issues quickly and professionally to ensure customer satisfaction
• Collect customer feedback and reviews

Qualifications

• 2+ years of experience in a plumbing or home service environment (preferred)
• 3+ years of experience in customer service or inside sales
• Prior experience in project coordination, inside sales, or customer service preferred
• Excellent organizational and multitasking skills
• Detail oriented
• Strong communication and interpersonal abilities
• Proficient in ServiceTitan, or Housecall Pro, or similar home services CRM
• Proficient in Microsoft
• Sales-driven mindset with a customer-first attitude
• High school diploma or GED required; college degree a plus

Key Competencies

• Problem-solving under pressure
• Attention to detail and follow-through
• Collaborative team player
• Ability to juggle multiple tasks and deadlines
• Confident phone presence

Benefits

• Competitive salary + inside sales bonus
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for advancement and training
• Fun company atmosphere
• Healthcare
• 401k program
• Team events
• Employee of the quarter/year

We work hard, but promote from within, award top performers, and have a ton of fun in the process. We are actively interviewing for the very best candidate to fill this position - Don't delay - Apply today and our hiring manager will follow up!