Implementation Consultant II

Motorola Solutions Software Implementation Consultant

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security, and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals, and safer businesses. Connect with a career that matters, and help us build a safer future.

Job Description

Job Duties:

• Apply requirements gathering techniques to determine the requirements for customers or potential customers.
• Lead requirements gathering workshops for medium to large stakeholder groups.
• Guide the customers through Noggin Solutions to capture applicable customization changes.
• Assist the customer in adopting best practice template work package solutions.
• Devise solution design approaches to determine how to configure a system to meet functional requirements.
• Create solution change registers and custom solution design documentation.
• Document and assign configuration tasks to the Configuration Analysts.
• Have and maintain the ability to configure all components of the system to construct entire sites.
• Conduct system functional testing using test cases and test scripts.
• Prepare complete test plans including writing test cases and test scripts.
• Support customer defect remediation activities.
• Deliver full-length/comprehensive product demonstrations, including demonstration of entire system functionality to large numbers of participants.
• Deliver standard or tailored product training to customers.
• Assist customers with their configuration by providing expert advice on configuration design, and conduct customer configuration reviews.
• Create customer-facing user guides and training material.
• Adhere to the Noggin project methodology and provide direction/guidance on project tasks and activities to Configuration Analysts.
• Develop and maintain deep knowledge and expertise in products and solutions that Noggin provides.
• Analyze the requirements of customers and advise on or devise solutions for them, including custom configuration.
• Configure solutions for customer's needs, or tasks and coordinate the Configuration Analysts to do so.
• Provide compelling presentations, tours, and demonstrations of Noggin's products to showcase how requirements are met, and the advantages and benefits.
• Act as the product expert in meetings with customers or partners, answering questions about product capabilities.
• Assist with the scoping of implementations including work breakdowns and estimations.
• Act as an escalation point to assist the Noggin customer support team with troubleshooting post-project production issues.
• Coach more junior members of the team and assist new starters.
• Conduct internal/peer reviews of project work for junior resources working as Implementation Consultant I.
• Develop knowledge base articles and share lessons learned around system configuration capabilities/functionality.
• Accurately log time and achieve specified billable utilization of 75%.

Basic Requirements

• Bachelor's degree in business/commerce/information technology/computer science, or equivalent qualifications or experience.
• A minimum of 5 years commercial experience in business or software analysis/SAAS or other software implementation.
• Demonstrated experience in some or all of the following:
• Requirements gathering and analysis
• Designing solutions for SAAS or other software implementation
• Working within project teams in a software development context
• Web-based software design and usability
• Product analysis for software products
• Risk, crisis, incident, or emergency management systems
• Eligible and willing to get Security Clearance.

In return for your expertise, we'll support you in this new challenge with coaching and development every step of the way. Also, to reward your hard work you'll get:

• Competitive salary and bonus schemes.
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays.
• Attractive defined contribution pension scheme.
• Employee stock purchase plan.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide ranging learning opportunities.
• Employee health and wellbeing support EAP, wellbeing guidance etc.
• Carbon neutral initiatives/goals.
• Corporate social responsibility initiatives including support for volunteering days.
• Well known companies discount scheme.

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions UK Limited

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.