Implementation Consultant - 1 - Remote Eligible

Implementation Consultant

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations, and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

An Implementation Consultant at Motive is responsible for leading the onboarding and implementation process for some of the organization's most strategic, high-value enterprise customers. This role ensures that clients successfully transition to new hardware and software solutions, realize initial goals, and are prepared for long-term success and platform adoption.

What You'll Do:

• Project Leadership & Customer Onboarding Take ownership of the end-to-end implementation process for assigned clients, including initial platform setup, orientation, training, and general readiness.
• Client Success & Relationship Management Partner closely with customers and internal stakeholders. Build long-term client relationships by understanding unique customer needs and providing tailored solutions.
• Hardware and Software Configuration Support enterprise customers with installation and configuration of Motive solutions, bridging the gap between complex hardware and software environments.
• Training & Enablement Train customers and empower them to become self-sufficient administrators, ensuring they are ready for post-implementation ownership of the Motive platform.
• Cross-functional Collaboration Work with sales, account management, and product teams to ensure a unified customer experience. Guide the transition from pre-sale discovery to implementation, and then to long-term support.
• Problem Solving & Issue Resolution Anticipate and resolve client challenges proactively. Adapt your approach as needed to address changing requirements and unexpected obstacles.
• Process Optimization Identify opportunities to streamline onboarding and implementation processes and contribute to ongoing improvement efforts.

What We're Looking For:

• 2+ years in implementation, client management, or a related field managing technology deployments at scale.
• Demonstrable success in project management and cross-functional collaboration.
• Strong familiarity with CRM and project management tools.
• Experience configuring, deploying, and supporting both hardware and SaaS solutions preferred.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities, and perspectives.