Service Desk Analyst
Moser Consulting
Service Desk Analyst
The Service Desk Analyst is the operational heartbeat of the Service Center — the critical link between the Technicians who deliver service on the ground and the Center of Excellence that sets the standard for how that service is delivered. This role exists to ensure that nothing falls through the cracks: that workloads are balanced, priorities are clear, quality is monitored, and the right people have the right information at the right time. The SDA serves two distinct but equally important stakeholder groups — the Technicians who depend on clear direction and removed blockers to do their best work, and the CoE that depends on accurate, timely operational intelligence to govern effectively. Without the SDA functioning at a high level, service quality erodes, teams lose direction, and the CoE loses its connection to what is happening on the floor. The Service Desk Analyst is not simply a coordinator — they are a standard-bearer. As they grow in this role, they become a force multiplier for the teams around them, elevating the capability of every Technician they support and contributing directly to an org that sets the standard for technology service delivery. Owning a shift schedule means owning what happens when it breaks. The SDA's accountability does not end when a Technician calls out — it begins there.
Moser has 2 local Indianapolis, IN offices. You will be able to work a hybrid/onsite schedule out of the downtown or Castleton offices.
The $38k-$80k salary range for this role is not just a number—it's a reflection of the value we place on the skills and experience our employees bring to our team. We are committed to offering a competitive salary that aligns with the industry standards and the unique competencies you bring to our community.
At Moser Consulting, we don't just offer jobs—we offer careers, growth, and a chance to join a thriving community. Come, be a part of our family.
Moser Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a professional.