MDP Track: Customer Support (campus)

Morningstar Development Program

At Morningstar, we seek individuals who are smart, creative, hard-working, curious, and passionate about their work. We built the Morningstar Development Program to prepare recent college graduates for successful, long-term careers at Morningstar. Throughout this two-year program, you will be placed in a cohort where you'll receive ongoing career development, networking, mentoring, training opportunities, apprenticeship program opportunities, and exposure to different areas of the business to help you succeed.

Within our Support track, you will start as a Customer Support Representative on one of Morningstar's products. This is ideal for candidates who are open and interested in exploring various client-facing roles. Program participants can expect to move to roles related to our Sales and Customer Success groups.

Job Responsibilities:

• Build deep expertise in Morningstar's data, products, and research
• Directly interact with Morningstar's clients, including advisors, and individual and institutional investors
• Contribute to ongoing training sessions and stretch projects while developing a strong foundation of knowledge to build on and use in your Morningstar career
• Develop both analytical and communication skills by navigating Morningstar products and providing the best customer experience to our clients
• Ability to adapt well to different situations and thrive in a challenging, fast-paced environment
• Excellent communication and leadership skills
• Creativity and good analytical ability

Location: Chicago

Start Date: July 6, 2026

What We Look For:

• A Bachelor's degree completed no later than May 2026. All majors welcome.
• Provide support to all incoming client queries during your shift.
• Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.
• Investigate thoroughly all incoming queries and escalate to your team leader/manager where necessary.
• Document all actions in CRM (Service Cloud) and create escalations for other teams in Jira.
• Provide regular follow-up to clients on all outstanding queries.
• Assist with creating documentation and knowledge sharing.
• Actively contribute to process improvement project work.
• Must possess unrestricted right to work in the U.S. in this position.

A resume is required to apply. Please be sure to include the word "Resume" in the file name of the resume you upload.

Total Cash Compensation Target: 64,500 USD Inclusive of annual base salary and target incentive.

Compensation and Benefits:

At Morningstar we believe people are at their best when they are at their healthiest. That's why we champion your wellness through a wide range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:

Financial Health:

• 75% 401k match up to 7%
• Stock Ownership Potential
• Company provided life insurance - 1x salary + commission

Physical Health:

• Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
• Additional medical Wellness Incentives - up to $300-$600 annual
• Company-provided long- and short-term disability insurance

Emotional Health:

• Trust-Based Time Off
• 6-week Paid Sabbatical Program
• 6-Week Paid Family Caregiving Leave
• Competitive 8-24 Week Paid Parental Bonding Leave
• Adoption Assistance
• Leadership Coaching & Formal Mentorship Opportunities
• Annual Education Stipend
• Tuition Reimbursement

Social Health:

• Charitable Matching Gifts program
• Dollars for Doers volunteer program
• Paid volunteering days
• 15+ Employee Resource & Affinity Groups

Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we've found that we're at our best when we're purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.