Customer Support Specialist
Moomoo
Customer Support Specialist
Responsibilities
Responsible for local and overseas customers/clients, the work languages used are English, Thai and Chinese.
Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
Assist customers/clients with trading account registration, onboarding and verification processes.
Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary.
Responsible for proper recording, filing and organizing of customer feedback and suggestions.
Contribute to the development of customer service processes, knowledge bases, and training materials.
Perform with other ad-hoc duties as per assigned from time to time.
Please note that only short-listed candidates will be contacted.