Project Coordinator - IT Service Delivery

Job Coordinator

Job Coordinator provides essential project support and resource management tasks for IT Professional Services Projects in support of Project Managers. Independently coordinates, monitors, and documents activity for small, minimally complex IT projects in accordance with Logicalis Statements of Work, following Logicalis Project Management Office (PMO) methodology and Resource Management Office (RMO) standard operating procedures.

Essential Duties and Responsibilities:

• Assists Project Managers by performing project coordination duties including resource assignment, scheduling, back office data management, and closeout activities including, but not limited to:
• Resource schedule management for assignment of engineers and/or contractors to projects; works directly with subcontractor technical resources providing assistance with project preparation, scheduling, and administrative support.
• Creates, and processes ongoing engagements in PSA software including contracts, change requests and other modifications.
• Assists with tracking and maintenance of subcontractor SOWs in the PSA tool.
• Leads small, minimally complex projects that do not require a Project Manager, ensuring contracted delivered services are provided with quality, on time, and within budget.
• Initiates projects and kick-off, including:
• Schedules new project initiation meeting with Account Executives and Solutions Architects for knowledge transfer of the scope of work from Sales to the assigned Service Delivery Engineer(s).
• Coordinates and leads project initiation meeting with Customer and Logicalis Project Engineer(s) to review scope and set initial project schedule.
• Ensures assigned resources are scheduled and prepared for assigned work.
• Monitors project activity and captures required data accordingly.
• Performs ongoing updates and completion to project specific documents per defined standards; such as resource schedules, project labor time entry, Project Change Requests and Project Closure and Acceptance Documents.
• Maintains continuous focus on customer service and quality assurance. Escalates issues for resolution as warranted, engaging PMO Manager for assistance with difficult issues.
• Responsible for coordination of the project through closure.
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis demonstrating behaviors consistent with the organization's values.
• Demonstrates teamwork and flexibility by assisting as needed with various ad hoc reporting, backfill support for peers, assistance with service improvement activities, etc.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

Supervisory Responsibilities: None.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or experience required to perform the duties of Logicalis Project Coordinator. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience//Technical Requirements/Certifications: Equivalent combination accepted.

Education:

• Associates Degree (or higher) in Business Management, Project Management, or Information Technology preferred
• Proficient use of Microsoft Office applications - Excel, Word, PowerPoint, Outlook

Work Experience:

• Minimum 3 years' professional experience preferably with knowledge of project management practices. And/or in an IT Support role (eg. Service Desk, PC Desktop Support, etc.)
• Will consider applicants with 3+ years of relatable work experience requiring planning, customer service, resource coordination, etc. (example: Events coordinator, customer service dispatcher, or similar work requiring coordination of resources and service delivery)

Certifications:

• None required, however any industry recognized certifications in Project Management (PMI), Information Technology, or Microsoft Office training are beneficial

Other Skills and Attributes:

• Strong written and verbal skills. Must possess ability to deliver concise, professional, and accurate documentation and communications (i.e. meeting notes, project updates, escalations)
• Ability to recognize project improvement areas and adapts well to an ever changing environment.