Customer Service Agent - F/T & P/T $21hr + Flight Benefits

Customer Service Agent

Pay is $21 per hour and $22.75 per hour for working the weekend, from Friday 5:00 pm through Sunday at midnight (12:00 am). Flight benefits on United Airlines, paid training, and great benefits are available. Must have open availability.

Role Purpose: The customer service agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What You Will Be Doing:

• Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
• Host self-service kiosks and verify passengers' documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Safety, Security, Wellbeing, and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety, and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety, and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What We Are Looking For:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
• Ability to proficiently read, write, and speak English, excellent communication skills.
• Must have a positive, can-do, upbeat personality, able to remain calm under pressure.
• Able to stand for long periods of time at the ticket counter and gate check-in areas.

Diversity: Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Application Instructions: Is this role ticking all the boxes for you? If so, please click apply now! Equal opportunity employer/protected veterans/individuals with disabilities.