Customer Service Agent

Customer Service Agent

A trusted leader in a highly specialized sector of aviation is currently seeking a Line Service Technician. Known for its commitment to safety, innovation, and operational excellence, the company brings decades of experience supporting critical services across the country. In addition to specialized flight operations, it offers a wide range of aviation solutions, including comprehensive maintenance, repair, and support services. With a strong value-driven culture and a focus on both public and private sector clients, the organization is dedicated to delivering exceptional service at every level.

The Fixed Base Operations (FBO) Customer Service Representative plays a key role in supporting day-to-day operations at the fixed base of operations, ensuring a seamless experience for pilots, passengers, and clients. This role involves managing reservations, coordinating flight services, processing payments, and providing exceptional customer service in a fast-paced aviation environment. The position requires strong organizational skills, attention to detail, and the ability to multitask while maintaining professionalism and a positive team-oriented attitude.

Starting Pay: $20/hour, depending on experience

Comprehensive benefits package for qualifying employees

Schedule:

• Flexible 30 to 40 hours/week - all shifts are 10-hour days, with 3 consecutive days off
• Weekends: Friday, Saturday, Sunday, Monday Full time (40 hours a week)
• Weekends: Friday, Saturday, Sunday (30 hours a week)
• Weekdays: Monday - Friday (40 hours per week)

Essential Functions and Duties:

• Provide exceptional customer service, managing multiple requests such as reservations, special services, and flight scheduling
• Operate telephones, radios, and dispatch systems to communicate and coordinate aircraft arrivals, departures, and flight school operations
• Process customer payments, manage invoices, and handle retail sales, including balancing credit card transactions
• Maintain accurate logs, records, and documentation for flights, services, and financial transactions
• Support daily lobby and customer area upkeep, including stocking supplies and light cleaning
• Assist with coordination of transportation, catering, and other customer services to ensure a seamless experience

Qualifications:

• Strong organizational, analytical, and problem-solving skills with the ability to prioritize and meet deadlines in a fast-paced environment
• Proficient in Microsoft Office Suite, X1-FBO, and general computer operations; able to work independently and as part of a team
• Excellent customer service, interpersonal, and communication skills, maintaining professionalism with diverse customer groups and coworkers
• High school diploma or equivalent; 3+ years of receptionist or related experience; integrity and trustworthiness required
• Aviation experience preferred; ability to adapt to rapidly changing priorities and schedules
• Physical ability to lift up to 30 lbs and work prolonged periods at a desk
• Flexible work schedule availability

Get in touch! Call or text Twyla (406) 295-1346 to reach our Kalispell LC Staffing Office.