Customer Service Coordinator, APAC

Customer Service Coordinator, APAC

About Monster Energy:

Forget about blending in. That's not our style. We're the risk-takers, the trailblazers, the game-changers. We're not perfect, and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. But our drive is unrivaled, just like our athletes. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.

A day in the life:

As a Customer Service Coordinator at Monster Energy, you'll be the driving force behind processing customer sales orders and internal sample orders! Get ready to rock customer interactions by meeting their needs and ensuring our SAP system reflects the real-time status of every order. You'll also make sure everything aligns with our internal finance and transportation standards.

The impact you'll make:

• Work closely with customers across the assigned territories, in close collaboration with management to address any and all service issues dealing with product supply and sales order fulfillment.
• Receive, organize, and manage data entry of all customer orders to support demand fulfillment in support of company sales objectives. Maintain relationships with customers, monitor their inventory levels and depletions.
• Receive, organize, and manage data entry of all internal sample orders for execution of company marketing and sampling activities in each assigned territory.
• Work with internal and external customers to ensure a clear transfer of ownership in sales orders, in compliance with company financial accounting procedures, and for sample orders.
• Ensure that Company operational standards, policies, procedures, and practices are followed in a timely and consistent manner.

Who you are:

• Prefer a Bachelor's Degree in the field of Business Administration, Communications, or related field of study.
• Additional Experience Desired: Between 3-5 years of experience in customer service in FMCG.
• Additional Experience Desired: of experience in Computer Skills Desired: Proficient in Microsoft suite of software products; emphasis on Excel. SAP experience preferred – SAP ECC, SAP TM.
• Additional Knowledge or Skills to be Successful in this role: Excellent written and verbal communication skills in English preferred.