Pre - sales & Customer Support Specialist – Korea

Dual-Role Position Combining Pre-Sales Expertise And Customer Support

Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world's biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.

Following our recent acquisition of Design210, we are expanding our Korea team with a new dual-role position combining pre-sales expertise on our flagship platform Monotype Fonts, and customer support for Design210 clients.

Pre-Sales – Monotype Fonts (B2B SaaS Platform)

You will work closely with the sales team to:

• Understand customer needs and present tailored solutions using Monotype Fonts.
• Support the sales process with compelling demos, presentations, and product walk-throughs.
• Help prepare proposals, pitch materials, and product documentation to win over prospective clients when needed
• Train prospects and customers on Monotype Fonts usage, features, and benefits.
• Answer technical questions from clients regarding the use of Monotype Fonts
• Serve as a liaison between Korea sales and global product/technical teams.

Customer Support – Design210 Clients

You will be the main contact point for Design210's existing customers, helping to:

• Provide post-sale support, including onboarding, license delivery, and basic troubleshooting
• Respond to inquiries via email or phone in a timely and professional manner
• Identify upsell and cross-sell opportunities and relay them to the sales team
• Track usage, renewals, and customer satisfaction to reduce churn
• Build long-term relationships with key accounts and help them get the most out of their font licenses and services
• Work with internal teams (Sales, Legal, Finance) to ensure customer issues are resolved promptly

What we're looking for:

• 3+ years in pre-sales, customer success, technical sales, or client support (ideally in design, typography or software industries).
• Fluent in Korean and English (spoken and written).
• Strong presentation, communication, and relationship-building abilities.
• Comfortable working with technical and creative professionals.
• Organized, proactive, and capable of juggling multiple priorities.
• Able to learn technical concepts quickly and explain them clearly.
• Analytical mindset and problem-solving attitude.
• Familiarity with design software, font workflows, or creative production pipelines.
• Experience with Salesforce or similar CRM tools.

What's in it for you:

• Flexible work arrangements and yearly paid vacation
• Global Recognition&Reward program
• Extensive development and training offerings.
• Free drinks and snacks are provided in our office
• Opportunity to work with global teams with diverse cultures.