Weekend Customer Service Specialist - Customer Service & Logistics

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

As part of a small Weekend Working team you will support strong service delivery through proactively working primarily on Customer Collaboration including Order Fulfilment, Network & Logistics as and when required with support.

Working in a dynamic, hybrid environment, you will ensure timely and accurate execution of operational tasks to facilitate effective decision-making and seamless progress through our supply chain processes. This includes managing the complete order lifecycle from receipt to delivery as well as optimizing order fulfilment processes, stock deployment, transport and warehousing functions.

How you will contribute:

You will:

• Working across Customer Collaboration, Order Fulfilment and Logistics you will work as part of a small team responsible for end to end operational delivery, whilst balancing business requirements and priorities across departments.
• Customer Collaboration: Ensure accurate order placement, stock confirmation and planning ensuring process conformance and timeliness to support supply chain efficiencies. Managing bespoke customer requirements including load building, alongside effective communication to optimise on shelf availability for customers. Central point of contact for small collection of external customers. With information provided by the weekday Customer Collaboration team in handover emails you will be responsible for executing and managing the information provided.
• Order Fulfilment: As and when required you will work to ensure optimal product availability to fulfil customer orders in consideration of allocations, lead times and stock. With information provided by demand management in a handover spreadsheet, you will be responsible for effective allocation decisions and stock deployment.
• Logistics: As and when you are required you will ensure efficient transmission of customer orders to warehouse and transport management systems, adhering to lead times and deadlines. As an additional point of contact across the network the role manages proactive and cost-efficient stock deployment between DC’s based on customer demand, minimizing stock movements and to protect service.
• You will ensure business continuity through weekend working practises to deliver business KPI’s (service 97.5%+, commercial targets, vehicle utilisation, case pick etc) through balancing supply constraints through to outbound delivery, ensuring optimal efficiency.
• You will play a key role in contingency processes; ensuring all issues are escalated efficiently to drive resolution and manage effective communication plans to stakeholders during any SAP outages.
• You will build effective collaborative relationships with internal and external stakeholders including Customer Collaboration, Demand & Fulfilment, Manufacturing, Hauliers and Warehouses.
• Support the business agenda for the Continuous Improvement, aligned to CS&L priorities whilst ensuring compliance of processes with internal and external standards.

What you will bring:

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience working within Customer Service (preferred)
• Experience in logistics environment including transport, warehousing and systems (preferred).
• High-level of SAP competence (preferred)
• Strong numerical, analytical and logical reasoning skills
• Problem solving ability to drive quick and effective resolution
• Ability to work independently, under pressure to strict deadlines.
• Agility to navigate ambiguity, prioritise and make decisions supporting business needs.
• Strong communication skills internally and externally.
• Good knowledge of FMCG supply chain & logistics processes
• Microsoft office applications including excel.

More about this role

What you need to know about this position:

**12 month secondment**

**Weekend working including Friday and Monday**

28.8 hours – Friday to Monday – working hours may vary between 7am and 5pm

What extra ingredients you will bring:

Education / Certifications:

Job specific requirements:

Hybrid working – Friday and Monday onsite in Bournville. Saturday and Sunday 'Work from Home'

Travel requirements:

N/A

Work schedule:

100%

Relocation Support Available?

No Relocation support available

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

If you require support to complete your application or during the interview process, please contact the recruiter

Job Type

Regular Order Management (OTB) Customer Service & Logistics