Implementation Consultant

Implementation Consultant

Who We Are: Interested in joining our team? Here is some more information about us! Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events. Our client list includes ExCel London, Manchester United, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

Working @ Momentus: Surround yourself with highly motivated co-workers that push you to be your best each day. Momentus offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

Job Description

As a Implementation Consultant, you will play a critical role in both the successful onboarding of enterprise clients and the delivery of actionable data insights. This role blends software implementation, project coordination, and advanced reporting giving you a front-row seat to shaping client success and driving strategic decision-making through data.

You'll work across departments and directly with clients to configure systems, deliver training, and build custom analytics using our Momentus Elite Insights reporting tool , built on DevExpress. You'll bring strong communication skills, technical know-how, and a passion for problem-solving to every engagement whether it's launching a new CRM/ERP system or designing a dashboard that drives business value.

Key Responsibilities

Implementation:

• Manage full-cycle CRM/ERP software implementation projects for client organizations ranging from 5 to 500 users.
• Partner closely with Project Managers, Principal Consultants, and Technical Services to execute configurations and support client onboarding through best-practice methodologies.
• Conduct discovery sessions to gather business needs, document requirements, and translate into platform solutions.
• Lead stakeholder and end-user training sessions for both configuration and adoption.
• Support project management tasks: creating agendas, tracking tasks, managing expectations, escalating risks, and ensuring delivery stays within scope, budget, and timeline.

Data Insights & Reporting

• Analyze client data needs to create custom reports, visualizations, and dashboards using DevExpress and other reporting tools (e.g., Crystal Reports, Tableau, Excel).
• Deliver data-driven recommendations and KPI insights to stakeholders via Zoom consultations and email communications.
• Support Zendesk-based ticketing system for insights/reporting requests and troubleshooting.
• Develop SQL-based queries and data models that align with client KPIs and reporting goals.
• Assist in internal training sessions to upskill colleagues on analytics tools and best practices.

Qualifications

Required Skills and Experience

• Minimum 2 years of experience in software implementation or consulting in an enterprise SaaS environment.
• Proven experience with reporting tools such as DevExpress, Crystal Reports, MS Access, MySQL, Tableau, Excel, or similar.
• Solid understanding of relational databases and data visualization concepts.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent phone, email, and Zoom communication skills for both client and internal interactions.
• Experience with HTML and templating languages like Handlebars or Mustache is a strong plus.
• Bachelor's degree required; relevant certifications or technical training preferred.
• Experience using Mavenlink (Kantata) or Momentus Software a plus.
• Industry experience in venues, events, or exhibitions preferred but not required.
• Willingness and availability to travel up to 5-10% for client on-site meetings.

What Makes You a Great Fit

• You're energized by SQL, data analysis, and building beautiful reports with a sharp eye for detail and design.
• You take pride in creating clean, professional, client-ready documents and dashboards.
• You thrive in fast-paced, ever-changing environments, and know how to manage your time independently.
• You're naturally curious and tech-savvy, but also empathetic and patient with less technical users.
• You believe in clear, transparent communication keeping everyone aligned and informed.
• You're a team player who values collaboration, camaraderie, and shared wins.
• You are solution-focused, adaptable, and always looking for ways to improve processes and outcomes.
• You love diving into complex challenges and delivering results that matter for clients.

Additional Information

Paid Time Off: Take 26 days to rest and recharge not including local company holidays.

Enjoy Access to NPS. We've got your financial future covered.

Private Health Insurance: Gain peace of mind with comprehensive private insurance coverage.

Flexible Career: We believe in work that works for you. Get the job done where you work best. It's about winning at life by loving your job.

Teammate Recognition Rewards and Swag: Celebrate milestones and enjoy the largest reward network ever.

Two tickets valued up to attend events hosted by our valued customers, fostering strong relationships and industry connections.

CEO Impact Award: Recognizing our employees' dedication to our values with a custom pair of shoes as a token of appreciation for their commitment.

Your Voice Matters: We believe in open communication and support your growth through annual reviews, department meetings, and personal 1-on-1's. We value your input and are committed to creating a feedback-rich culture where your ideas and contributions are celebrated.

Tailored Onboarding for You: From day one, we provide individualized onboarding for every new member of our team. We recognize that everyone is unique, and we're here to ensure your transition into our company is seamless and tailored to your needs.

Personal Growth Matters: We're passionate about your growth! We offer both internal and external development opportunities, ensuring you have the tools and resources to climb the ladder of success. Your journey with us is not just a job; it's a path to continuous improvement and achievement.

Accessibility & Work Environment

Momentus Technologies is committed to fostering an inclusive and accessible work environment. If you require any accommodations during the recruitment process or in your role, please let us know. We are happy to support your needs.

This role is primarily computer-based and may involve extended screen time, frequent communication through digital channels, and working in a remote or office environment. We're committed to supporting flexibility and well-being across all regions.