Remote Bilingual Customer Support (dutch & English) - Music Streaming - 08/25 - Remote Eligible

We Could Use Someone Like You In Our Crew.

ModSquad has partnered with a top music streaming platform, and we're looking for friendly, people-focused Customer Support pros to join our fully remote team.

As a member of this team, you'll respond to customer inquiries via inbound messages in Dutch and English.

Orientation & Production Hours (All times in Pacific Time)

Orientation (8 weeks, 40 hours per week):

• Phase 1 (4 weeks): 4 AM - 1 PM
• Phase 2 (4 weeks): Self-scheduled between 7 AM - 10 PM

Production Hours:

• Available shifts daily, 7 AM - 10 PM

Commitments:

• Self-schedule a minimum of 25 hours per week
• Of those 25 hours, at least 12 weekend hours are required
• 180 days (as needed)

Need help with time zones? Try World Time Buddy and use Sacramento, CA as your first location.

What We're Looking For:

• A passion for helping people
• Clear communication and problem-solving skills
• Chat experience handling 3-5 customers at once
• Fluent in Dutch and English (business level)
• Calm, kind, and quick-thinking under pressure

What You'll Need:

• Windows 10+ computer (laptop or desktop)
• Webcam and smartphone
• Willingness to install ModSquad's security tools
• Reliable internet (at least 25 Mbps)
• 8 GB of RAM (or more)
• Dual monitors strongly recommended

Please note: A Chromebook is not sufficient for ModSquad projects.

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.