Sr. ESD Helpdesk Support Technician

Enterprise Service Desk Technician

Required: Security Clearance: Secret clearance or better; Certifications: CompTIA Security+ or better. Do not apply if you don't have either of these requirements.

Top Skills - Must Haves:

• Help desk support
• Windows
• Technical support

Description: Our customer is looking to grow their Enterprise Service located in Kansas City, Missouri. This team is comprised of 40 Service Desk Technicians responsible for supporting the NGEN Network End-Users throughout the world. This team is responsible for fielding between 8-20 tickets per day. Most technicians will start on night shifts unless a day shift opens up. The ticket volume dramatically decreases overnight vs mornings. Ultimately, the ESD technician will support the Navy-USMC in unifying its networks and data management systems to improve capability and service under one enterprise network.

Average troubleshooting requirements may include supporting intranet issues, password resets, network troubleshooting, copiers, printers, scanners, etc. The ticketing system currently being used is Remedy. This is a 24/7 service desk in a classified environment. Technicians are required to hold at minimum a DoD Secret Clearance and a CompTIA Security+ CE exam certification. There is a lot of upward mobility from this position. Technicians will be presented the opportunity to change shifts with tenure as well as get the opportunity to observe and collaborate with the in-house Windows Team, Linux Team, Oracle/SQL Team, Storage Team, Network Team, Desktop Support, Systems Applications team, & Cyber team. It is common for these teams to recruit from the desk. This desk also promotes within and there are opportunities to elevate into leadership positions. This is a contract however it is incredibly long-term with room for this advancement while contracting. The ideal candidate is someone interested in growing their career on the infrastructure path learning a business from the ground up. Strong interpersonal skills, and ability to problem solve, customer service-centric people required.

Skills: Help desk support, Windows, Technical support, Customer service

Additional Skills & Qualifications: Self managing, excellent communications, ability to follow procedures and policies, be on time and responsive to requests

Experience Level: Expert Level

Job Type & Location: This is a Contract position based out of Kansas City, MO.

Pay and Benefits: The pay range for this position is $27.22 - $31.63/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Kansas City, MO.

Application Deadline: This position is anticipated to close on Dec 12, 2025.