Member Technical Support Representative - Remote Eligible

Member Tech Support Representative

The Member Tech Support Representative provides technical assistance to members by identifying, troubleshooting, and resolving online account issues through inbound calls. Primary duties will include answering member questions and troubleshooting technical issues related to the Member Portal (computer web browser & phone application). This includes asking questions, gathering information for reporting to internal IT teams, creating clear/detailed documentation, and using common technical knowledge.

Main Position Details:

• Start: 11/03
• Pay: $19.00/Hr
• Schedule: Monday - Friday 8:00am-6:00pm

Additional Skills & Qualifications:

• High school diploma / GED required
• 2+ years of customer service experience
• 2+ years of trouble shooting or technical experience
• Health insurance experience strongly preferred
• Experience walking someone through an insurance benefits portal and how to navigate preferred

Pay and Benefits:

The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on Oct 24, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.