IT Support Specialist

IT Support Specialist

GCyber is hiring an IT Support Specialist to support our newly awarded United States Coats Guard (USCG) Maverick contract. This position is located in St Louis, MO and is a hybrid position with 3 days on site. As the IT Support Specialist, you will:

1. Monitor the priority queue in ServiceNow (SNOW) and respond promptly to high-impact incidents affecting USCG users, ensuring all actions meet defined Service Level Agreements (SLAs).
2. Apply established solutions and technical knowledge to resolve a wide range of issues across diverse technologies within the USCG environment.
3. Maintain detailed, accurate documentation of incidents, resolutions, and best practices to support knowledge sharing and service improvement.
4. Troubleshoot, repair, and maintain telecommunications networks and related systems in accordance with USCG and organizational standards.
5. Test new and existing software programs to ensure performance, reliability, and compliance with operational requirements.
6. Follow standard escalation procedures to validate, troubleshoot, and coordinate resolution with higher-tier support teams when necessary.

Minimum Qualifications and Experience:

• Active DoD Secret clearance
• Bachelor's degree with 5-8 years (or commensurate experience)
• 8570 IAT II certification (i.e., Security+, CCNA-Security, CND, CySA+, GCSP, GSEC, SSCP)
• Proficiency with ServiceNow (SNOW) for ticketing, tracking, and documentation.
• Familiarity with Microsoft 365, Active Directory, and standard IT support tools/software.

Our Benefits:

GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include:

• 26 Days of Paid Leave
• Annual PTO Increase
• An extra day of paid leave for every year of employment with GCyber
• Paid Parental Leave
• Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave
• 401(k) Matching
• 100% Company-funded Disability Insurance
• 90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members
• Training and Professional Development Plans
• Commuter Benefits Plan
• Parking and Transportation Allowance

Equal Opportunity Employer:

GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.