Customer Support Representative

Pharmacy Benefit Plan Assistant

Timing: 8am to 8pm CT (8-hour shifts Mon - Fri) Duration: 3 + FTE Possibility

Job Description: Assisting members with their pharmacy benefit plans via incoming phone calls. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities

Responsibilities:

• Handel high volume of Inbound and Outbound Calls
• Communication with the provider and member regarding their prior authorization/ PBM/ Medicare
• Review and process prior authorization requests by collecting necessary clinical and insurance documentation, ensuring all required information is accurate and complete for insurance approval

Skills: Prior Authorization, Inbound and Outbound Call, Customer Support, Knowledge of Medicare and Medicaid, PBM

Experience: 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) Computer proficiency in Windows-based applications

Education: High School Diploma/ GED

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.