Customer Success Manager

Customer Success Manager (CSM)

Siemens is seeking a Customer Success Manager (CSM) to support strategic semiconductor customers across the Mendix and RapidMiner product portfolios. This role is a post-sales individual contributor position designed for an experienced mid-level Customer Success professional who can operate confidently in complex, enterprise environments. The CSM will act as a trusted business and technology partner to customer stakeholders, focusing on driving platform adoption, measurable business outcomes, and long-term value realization. While not expected to be a deep product specialist, the CSM is expected to bring strong technical fluency—with the ability to understand modern software platforms, data, and AI-driven solutions—and to effectively engage with technical customer audiences. This position requires direct electronics and/or semiconductor industry experience and the ability to collaborate closely with internal Siemens technical experts, product teams, and partners to deliver successful customer outcomes.

Key Responsibilities:

• Strategic Customer Ownership: Own post-sales success for a portfolio of semiconductor customers, serving as the primary point of accountability for customer value realization, satisfaction, and long-term relationship health.
• Adoption & Value Realization Leadership: Develop and execute customer success plans that drive adoption and sustained use of both Mendix and RapidMiner, aligning platform capabilities—including AI-enabled use cases—to customer business objectives, operating models, and digital transformation initiatives.
• Business & Technical Stakeholder Engagement: Build trusted relationships with executive, business, and technical stakeholders, demonstrating the ability to communicate credibly across audiences and translate between business goals and technical enablement strategies.
• Expansion & Growth Enablement: Identify expansion opportunities by understanding customer priorities, technical maturity, and roadmap alignment; partner closely with Sales, Account Executives, and Services to support renewals and growth.
• Cross-Functional Orchestration: Coordinate internal Siemens resources—including product specialists, professional services, AI and analytics experts, partners, and support teams—to ensure customers receive the right expertise at the right time.

Required Qualifications:

• 5–8 years of experience in Customer Success, Technical Account Management, Consulting, or post-sales roles within enterprise SaaS or technology organizations.
• Must-have experience supporting electronics and/or semiconductor customers, such as fabs, IDMs, electronics manufacturers, equipment manufacturers, or related ecosystem partners.
• Demonstrated technical background or technical fluency, gained through roles such as systems analyst, technical consultant, DBA, software implementation, data/analytics, or similar hands-on or adjacent technical experience.
• Strong ability to understand and articulate modern software platforms, including data, analytics, AI-enabled solutions, and enterprise architectures.
• Proven success managing complex, multi-stakeholder enterprise accounts and driving outcomes across long customer lifecycles.
• Strong business acumen with the ability to translate customer goals into adoption strategies and measurable success outcomes.
• Experience partnering with Sales and Services teams to support renewals and expansion.
• Excellent executive-level communication, presentation, and relationship-building skills.

Preferred Qualifications:

• Experience working with AI, analytics, low-code, or digital transformation platforms.
• Background in manufacturing, industrial software, or enterprise IT environments.
• Familiarity with value-based success frameworks, success planning, and customer health measurement.

At Siemens, we enable customers to accelerate digital transformation at enterprise scale. This role offers the opportunity to work closely with leading semiconductor organizations, combining business leadership and technical fluency to drive adoption, innovation, and long-term customer value across a world-class software portfolio.

If you see a job description and think, "I'd be perfect for that" but your experience doesn't align perfectly with the qualifications – don't let that hold you back. We're always eager to hire talented, passionate candidates – so give it a try and apply.

Equal Employment Opportunity Statement: Mendix/Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Pay Transparency Non-Discrimination Provision: Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision.

California Privacy Notice: California residents have the right to receive additional notices about their personal information.

Job Family: Customer Success Req ID: 9504b85d-2d0e-4109-a492-113d0f729181