Customer Service Representative

Call Center - Customer Service Representative

Location: O'Fallon, MO (On-site) Schedule: Monday–Friday, 10:30am–7:00pm CST Training Schedule: 8:00am–4:30pm CST, Monday–Friday Employment Type: Full-Time

About the Role

We are seeking a dedicated Customer Service Representative to join our team in O'Fallon, MO. This role is ideal for individuals with 1–2 years of customer service experience, especially those who excel in high-volume environments. You will act as a primary contact for customer inquiries, questions, and service needs, delivering exceptional support across all interactions. This is an on-site, 5-days-per-week position, not remote, and requires scheduling flexibility.

Key Responsibilities

• Provide timely, professional support to incoming calls within an automated call delivery environment
• Take ownership of customer inquiries and billing issues and ensure complete resolution
• Collaborate with internal partners to deliver end-to-end service solutions
• Navigate multiple internal systems and applications (training provided) to research and resolve issues
• Work effectively as part of a team with strong communication and interpersonal skills
• Apply product and process guidelines appropriately
• Support other teams and complete additional transactions as business needs evolve
• Complete assignments and additional duties as needed

Skills & Qualifications

• 1–2 years of customer service or call center experience preferred
• Strong oral and written communication skills
• Demonstrated leadership qualities
• Excellent organizational and multitasking abilities
• Strong data entry capabilities
• Proficiency with MS Word and Excel (basic required; advanced skills a plus)

Work Environment & Schedule

On-site position Standard hours: 10:30am–7:00pm CST, Monday–Friday Training hours: 8:00am–4:30pm CST, Monday–Friday Flexibility required for coverage between 8:00am–7:00pm CST Occasional overtime and some Saturdays may be required

Why Join Us?

Supportive, team-oriented culture Opportunities to build customer service and communication skills Stable, structured work environment Chance to contribute meaningfully to a high-performing service operation

Job Type & Location

This is a Contract to Hire position based out of O FALLON, MO. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Feb 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.