Customer Service - On - site, 7:30a - 4p | Food & Delivery Industry

Customer Service - On-Site

Customer Service Rep is responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, they are responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. The customer service rep solves customer problems and deals with a variety of concrete variables in situations where standardization exists. The customer service rep communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Required Qualifications:

• High School Diploma/GED or Equivalent
• 12 months customer service, call center and/or related area

Preferred Qualifications:

• 1+ years customer service, call center and/or related area within foodservice industry
• Experience with high email and call volumes

Location: Riverside, Missouri (MO)

Shift: 1st Shift

Full Time / Part Time: Full Time

EEO Statement: Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations.

Compensation: $18.50/hr