Customer Service Associate

Roper Kia Service Experience Redesign

Are you ready to help us redesign the guest experience at Roper Kia? We are looking for someone who is excited to learn and help us change our vision of what service looks like for ourselves and our guests. We are looking for someone that loves working with the public, trying new and sometimes challenging things, can learn to organize their day for success and build a team with us! If you're ready for a change, energetic, and a great communicator we are excited to meet you.

Your Day to Day: Help our guests get the experience they deserve at Roper Kia. You will work directly with our guests to help provide a seamless service experience from start to finish. If you're organized, ready to learn, and love people this role is for you.

Job Responsibilities:

• Identify issues and service needed by listening to guests' descriptions of problems
• Prepare repair orders
• Maintain records listing problems when they arise
• Verify warranty and service contract coverage
• Ordering parts and tracking them as needed
• Update guests on all progress checks needed
• Identify and pursue maintenance intervals

Skills Needed:

• Mechanical knowledge is preferred
• Able to problem solve and adjust quickly
• Great customer service skills
• Effective and courteous communication both verbal and written
• Willing to learn new things without hesitation
• Highly organized when under pressure

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