Customer Experience Specialist

Customer Experience Specialist

Join Us as a Customer Experience Specialist! Location: St. Louis, Missouri Are you passionate about helping people navigate life's biggest financial decisions? Do you thrive in fast-paced environments where every call is an opportunity to make a difference? If so, we'd love to welcome you to our team. Here, we believe that every mortgage tells a story and behind every story is a person who deserves clarity, compassion, and care. As a Customer Experience Specialist I, you'll be the guiding voice for customers as they journey through the loan origination process. You'll operate at the heart of our call center, serving as a trusted point of contact from application to closing.

What You'll Do

• Be a customer success advocate in a dynamic call center environment
• Handle inbound and outbound calls and texts with empathy and precision
• Manage a pipeline of up to 75 loans, ensuring each customer feels supported and informed
• Serve as the main point of contact for customers throughout their mortgage journey
• Respond to 30+ calls per day, often engaging with the same customer multiple times to build trust
• Perform data entry, validation, and routine communications with internal teams and third parties
• Collaborate across departments to resolve issues and expedite processing
• Conduct basic research to provide accurate, timely responses to customer inquiries
• Escalate complex issues to associates or supervisors when needed
• Uphold production and quality standards while following established policies
• Embody our core values and contribute to a culture of excellence and care

What You Bring

• At least 1 year of experience in the mortgage industry
• A strong phone presence and genuine passion for customer service
• Sharp critical thinking and problem-solving skills
• Solid time management and organizational abilities
• Clear and confident communication skills, both written and verbal
• Comfort with mainstream tech tools (Microsoft, Google, etc.)
• A collaborative spirit and attention to detail

Why Join Us?

This isn't just a job—it's a launchpad for a meaningful career in the mortgage industry. You'll be part of a team that values your growth, your voice, and your ability to make a real impact in people's lives. Whether you're helping a first-time homebuyer or guiding a seasoned investor, your work will matter.

Pay and Benefits

The pay range for this position is $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Saint Louis, MO.

Application Deadline

This position is anticipated to close on Oct 25, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.