Customer Experience Specialist

Customer Experience Specialist

We're hiring for Customer Experience Specialist! Start your career with a leader in mortgage lending. We're looking for a motivated and customer-focused individual to join our team as a Customer Experience Specialist I. This entry-level role operates in a fast-paced call center environment and plays a vital part in guiding customers through the loan origination process—from initial contact to closing.

What You'll Do:

• Serve as the primary point of contact for customers after their licensed discussion with a loan officer.
• Receive and respond to high-volume inbound calls, outbound calls, and text messages (with express consent).
• Provide exceptional service for mortgage loan inquiries, ensuring clarity, empathy, and professionalism.
• Manage a pipeline of up to 75 active loans, handling approximately 60 loans per week and up to 30 calls per day.
• Perform routine data entry, document validation, and customer follow-ups.
• Communicate with internal teams, consumers, and authorized third parties via phone, email, and chat.
• Monitor work queues and proactively intervene to maintain workflow efficiency.
• Collaborate with multiple departments to resolve issues and expedite loan processing.
• Conduct basic research to resolve customer inquiries, escalating complex issues to associates or supervisors.
• Meet established production and quality standards while adhering to company policies and procedures.
• Demonstrate behaviors aligned with our organizational values and culture.

What You Bring:

• Minimum 1 year in the mortgage industry or a related customer service role.
• Strong phone presence and customer service skills.
• Excellent critical thinking, problem-solving, and sound judgment.
• Strong attention to detail and ability to work independently.
• Effective time management and multitasking skills.
• Clear and professional communication—both written and verbal.
• Proficiency in Microsoft Office and mainstream applications (Google Suite, etc.).
• Assessment score of 50+ preferred.
• High school diploma or equivalent required.

Why Join Us?

This is more than just a customer service role—it's a chance to build a career in the mortgage industry with a company that values your growth. You'll be helping people achieve homeownership while developing skills that open doors to long-term success.

Pay and Benefits

The pay range for this position is $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Saint Louis, MO. Application Deadline This position is anticipated to close on Oct 4, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.