Consulting EHR Support Analyst

Consulting Ehr Support Analyst

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Consulting EHR Support Analyst with HCA Healthcare you can be a part of an organization that is devoted to giving back!

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Consulting EHR Support Analyst to help us reach our goals.

Unlock your potential!

Job Summary And Qualifications

The Consulting EHR Support Analyst serves as the primary clinical IT&S resource for the development, implementation, and support advanced clinical applications or complex MEDITECH tools across the division. Primary responsibilities include:

• Implementation and support of division wide standardization, utilization, integration, and optimization activities related to advanced clinical applications and tools in their specialty area(s)
• Development, execution, and support of division-wide tools and resources focused on clinical initiatives
• Facilitation and project leadership of division-wide implementations of division or enterprise applications
• Resolution of complex issues and requests escalated from the division Service Desk or other division or facility service resources

The Consulting EHR Support Analyst coordinates division-wide parameter management, develops education/training materials for new applications, manages validation of system upgrades' impact on advanced applications, and implements software releases and best practices related to their specialty area(s). This individual participates in the company-wide community in their specialty area(s), supports community growth within the division by establishing and growing strong relationships with all EHR Support roles and core team members, and works with the Division EHR Support Specialist Team to ensure advanced clinical applications are well supported throughout the division.

General Responsibilities

Works within their team and other stakeholder groups to identify and promote company goals.

Coordinates the implementation of company standardization, utilization, integration, and optimization activities in specialty area(s).

Develops, executes, and supports tools and resources focused on clinical initiatives.

Provides user support and system maintenance for advanced clinical applications across the field.

Conducts problem analyses and timely and accurate resolution for complex issues and requests escalated from the Service Desk, divisions, facilities, or HCA Healthcare operations regarding advanced clinical applications within their specialty area(s).

Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests.

Participates in root cause analysis as trends in issues in specialty area(s) are identified.

Works within their team and across support teams to provide support for module updates and advanced clinical applications within their specialty area(s).

Coordinates testing for advanced clinical applications within their specialty area(s); assists in interpretation of test plans and in troubleshooting.

Works with education resources to design and develop base education/training materials in clinical application specialty area(s) to support staff training and continued education.

Provides training to their team and other users on advanced clinical applications.

Works to define clinical application reporting standards and works to implement the standards.

Performs clinical applications report writing as needed and coordinates priorities for reporting requests.

Actively supports and promotes systems standardization, utilization, and best practices.

Aggregates data from division-level reports and investigates discrepancies in delivered reports.

Participates with peers to identify and evaluate best practices, packaging, and promoting cross-division best practice efforts.

Identifies, evaluates, designs, and packages division best practices, policies and procedures for clinical application implementation and use.

Works with facilities to manage/facilitate implementation of standards, best practices, policies, procedures, and utilization plans within a specialty area.

Promotes system security, patient confidentiality and helps ensure compliance with HCA security policies.

Builds community in clinical application specialty area(s) by establishing and growing strong relationships with super users, core team members, clinical analysts, and specialty networks across HCA Healthcare.

What Qualifications You Will Need

Education:

• Bachelor's Degree - Required

Relevant Work Experience:

• 2-5 years in clinical applications support

Certificate/License:

• Licensing or credentials within specific clinical specialty preferred, if available.
• Possession/Maintenance of specialty clinical licensure is strongly desired.
• Valid state driver's license and proof of auto insurance, if applicable.

Other/Special Qualifications:

• Required: mature understanding of clinical operations and clinical application support processes and workflow
• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
• Demonstrated ability to establish and build strong relationships across a broad range of personality types
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
• Demonstrated customer orientation
• Excellent leadership and teaching abilities
• Demonstrated advanced computer skills
• Understanding of reporting tools functionality and capabilities
• Must be able to travel to assigned sites to complete work

There is so much good to do in the world and so many different ways to do it.- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Consulting EHR Support Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.