Asst, Customer Service

Job Opportunity At WestRock

How you will impact WestRock:

Represent WestRock values and deliver excellent service through each interaction.

Trains junior level support staff.

Facilitates quotes and provides pricing.

Creates new item specifications/projects.

Manage accounts through processing incoming orders and/or inquiries, reviewing demand on machines, and managing orders to ensure customer's delivery requirements are met.

Proactively track order activity, inventory levels and alert appropriate staff/customers of any potential issues.

Handle outside purchases for services and materials required for the manufacturing of customer projects.

Produce customized reports and share data with customers.

Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues.

What you need to succeed:

High School diploma or G.E.D. (Preferred Associate/bachelor’s degree)

Customer service or related work experience in manufacturing environment or other industries (5+ years- experience preferred)

Ability to mentor and coach team members and take the initiative to accept additional responsibilities.

Demonstrates a customer-oriented mindset and ability to operate with customers’ best interests in mind.

Strong communication, collaboration, and problem-solving skills to complete a task or achieve a common goal and ensure a great customer experience.

Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise.

Demonstrates organizational and time management skills to ensure achievement of desired results.

Work in a fast-pace, team environment and partner with internal departments to achieve goals and satisfy customers.

Ability to work under minimal supervision.

Ability to navigate in multiple systems.

What we offer:

Hybrid remote schedule

Corporate culture based on integrity, respect, accountability, and excellence.

Comprehensive training with numerous learning and development opportunities

An attractive salary reflecting skills, competencies, and potential.

A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Generous benefits including 401 K Matching, Medical, Dental, Vision all starting day one. Stock Purchase Program, Tuition Reimbursement, and Wellness program.