Account Manager

Account Manager

Foster the relationship between TPS and our highest revenue-producing accounts. Own the client experience and make sure each department meets the needs of the client. Handle customer grievances and find solutions to their issues, while maintaining a positive relationship between all parties. Contribute to the growth of the organization. Should have strong communication, problem-solving, and organizational skills.

Key Responsibilities and Attributes:

• Responsible for supporting our largest revenue producing clients
• Scheduling site visits to build the partnership, analyze the workflow of our mutual clients, and offer continuing education of the TPS suite of products
• Work closely with Sales team to ensure client is successful
• Monitor client attrition and bookings to conversion
• Provide technical support to internal and external customers to resolve problems while building and maintaining strong customer relations and partnerships.
• Successful service delivery. Achieve SLAs, high level of client satisfaction, diagnose client issues, accountable for full resolution with root cause analysis, and excellent verbal and written communication regarding issues and opportunities.
• Troubleshooting, testing and resolving reported production support or data issues.
• Managing a workload of technical support issues on timely basis and providing status to external users and internal staff
• Proactive outreach including working reports to identify potential issues.
• Ability to work in a fast paced, self-directed and team environment as well as excellent problem solving, organizational skills and professionalism.

Skills/Experience:

• Minimum of two years' related experience in customer service and/or help desk.
• Healthcare industry experience is a plus.
• Proficient in Microsoft office applications, strong written and verbal communication skills and a strong affinity for customer service/people
• Knowledge and understanding of HIPAA X12 and ANSI EDI transactions

Salary and Other Compensation:

Applications will be accepted until February 27, 2026. The annual salary for this position is between $60,000 - $65,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.