Client Support Technician

Client Support Technician

This is an entry-level position that will be responsible for installation, management, support, and maintenance of physical and virtual Windows Workstations running on-prem. Maintenance of all systems includes troubleshooting hardware and operating system issues, performing firmware and operating system updates and patches, and adjusting resources allocated to virtual machines when needed. Communication with technical support and the customer is required when investigating issues with hardware and/or operating system issues.

Job Functions and General Responsibilities:

• Troubleshooting: Diagnosing and resolving technical problems with desktop workstations, networks, and software for internal or external clients.
• User Support: Providing clear, step-by-step guidance to users who may not be tech-savvy, ensuring they understand how to use systems and resolve issues.
• Installation & Configuration: Installing, upgrading, and configuring hardware, software, and other IT equipment.
• System Maintenance: Monitoring system performance and maintaining the stability of the IT infrastructure.
• Product Assessment: Evaluating and assessing new technology products like computers, software, and peripherals to ensure compatibility.

Knowledge, Skills and Abilities:

• Communication Skills: The ability to listen to users' problems and explain technical concepts clearly and concisely.
• Problem-Solving: Strong analytical and critical thinking skills to identify the root cause of technical issues and implement solutions.
• Customer Service: Patience, empathy, and a focus on providing a positive experience for users seeking assistance.
• Some experience with server hardware and firmware, including racking & stacking hardware.
• Ability to adapt to varying situations and troubleshoot performance issues and connection issues.

Qualifications:

Minimum of one year of experience with computer information technology systems. A degree in Computer Science or a closely related field from an accredited college, university, or technical training institute is preferred. Internships and personal projects would count.

The above job description in no way implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department.