Loan Servicing & Customer Service Specialist

Loan Servicing And Customer Service Specialist

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description: At Regions, the Loan Servicing and Customer Service Specialist performs a variety of operational tasks within Loan Servicing which may include special servicing, loan workout, investor relations, and loan operations. This position is formally trained to provide customer service back up support when call volumes are high. During those peak times, this position will also respond to customer's inquiries or complaints regarding Loan Servicing products or services.

Primary Responsibilities:

• Receives and reviews incoming work, contacting appropriate resources as needed
• Reviews loan documentation for accuracy
• Completes validation of loan documentation, reports, and/or systems
• Documents missing, incorrect, or incomplete documents and/or data
• Performs data entry and/or enters loans into the appropriate systems
• Resolves customer or associate inquiries as necessary and communicates when applicable
• Prepares, edits, distributes, and/or corrects documents/reports
• Researches and resolves loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
• Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
• Coordinates problem resolution with appropriate departments
• Informs customers of standard procedures or resolution of problem
• Works under general supervision following established guidelines and procedures

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements:

• High School Diploma or GED
• Applicants will be expected to pass any assessment associated with the position

Preferences:

• One (1) year of banking or related work experience

Skills and Competencies:

• Ability to work in a fast-paced environment
• Data entry and typing skills
• Excellent customer service skills
• Proficient in Microsoft Excel and Word
• Strong time management
• Strong written and verbal communication skills

Work location: 5214 Lincoln Rd. Ext. Hattiesburg MS

Training: Monday-Friday 7:30am-4:30pm (3 months)

Following training: Must be able to work 40 hours Monday-Friday anytime between 7am-6pm. Shifts will be assigned based on business needs.

Position Type: Full time

Compensation Details:

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum: $32,465.00 USD

Median: $38,648.40 USD

Incentive Pay Plans: This job is not incentive eligible.

Benefits Information:

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.