Desktop Support Analyst

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in Olive Branch, Mississippi. In this Contract-to-Permanent position, you will play a key role in providing top-notch IT support while ensuring a seamless computing experience for end-users. This role requires a proactive individual with a strong technical foundation, excellent communication skills, and a passion for delivering exceptional service.

Responsibilities:

• Deliver exceptional first and second-tier incident management support to resolve technical issues efficiently.
• Act as the escalation point for Tier 1 IT Service Desk when on-site assistance is required.
• Manage tasks under pressure while meeting both tactical and strategic business objectives.
• Perform account management tasks in Active Directory, including account creation, password resets, and group modifications.
• Ensure compliance with change management protocols to maintain a stable and reliable IT environment.
• Provide technical support for Apple iOS, Windows 7 & 10, and Microsoft Server 2008/2012.
• Deploy and image PCs while maintaining hardware and software standards.
• Collaborate with teams to create and update knowledge base articles for internal use.
• Travel occasionally to other locations to provide on-site support as needed.
• Maintain strong relationships with local vendors for network, telecommunications, and audiovisual services.

Requirements:

• Strong written and verbal communication skills with a customer-focused mindset.
• Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Minimum of three years of experience in IT support or a related field.
• Proficiency in Active Directory, Windows 7, Windows Server 2008, and Mac OS.
• Familiarity with IT service management tools and processes.
• Demonstrated passion for customer service and continuous improvement.
• Microsoft certifications are preferred but not mandatory.
• Project management experience is a plus.