Customer Service Manager

Customer Service Manager

We are looking for a skilled and proactive Customer Service Manager to oversee operational efficiency and team performance within a dynamic real estate environment. This short-term contract to permanent position is based in Jackson, Mississippi, and involves managing customer service processes, ensuring compliance, and fostering effective communication with clients and staff. The ideal candidate will possess strong organizational and leadership abilities while demonstrating expertise in customer service management.

Responsibilities:

1. Supervise and ensure employees meet contractual obligations related to mail services and operational requirements.
2. Conduct interviews, onboard new talent, evaluate performance, and take disciplinary action as needed.
3. Oversee employee time-off tracking and approvals to maintain workforce consistency.
4. Prepare and submit monthly reports on mailroom and receptionist desk metrics.
5. Enforce and maintain safety, environmental, and security standards in the workplace.
6. Recommend process improvements to enhance operations, equipment usage, and customer satisfaction.
7. Provide ongoing training and development opportunities for team members.
8. Meet with clients to discuss management updates and fulfill contractual expectations.
9. Manage administrative tasks such as scanning invoices, processing reimbursements, and handling vendor-related concerns.
10. Coordinate conference room management, ensuring equipment functionality and supply availability.

Requirements:

• Minimum of 5 years of experience in mailroom operations or a related field.
• Proficient in Microsoft Excel and Word for reporting and administrative tasks.
• Strong organizational and leadership skills to manage teams effectively.
• Excellent communication skills to liaise with clients, vendors, and staff.
• Flexibility to work overtime on short notice when required.
• Reliable transportation for commuting and occasional travel.
• Familiarity with customer account management, dispatch systems, and call center operations.
• Commitment to delivering superior customer service and maintaining high standards.