Customer Service Agent - shipping/receiving Clerk

Customer Service Agent-Shipping/Receiving Clerk

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Customer Service: DSV - Global transport and logistics. In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's third largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Location: Pass Christian, MS Division: Solutions

POSITION SUMMARY

The Shipping/Receiving Clerk (S/R) carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.

Essential Duties and Responsibilities

Customer Service:

• Process all customer orders in a timely and accurate manner.
• Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
• Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.
• Prioritize customer orders according to scheduled pick-up time or pier cutoff.
• Furnish shipping and tracking information as required.

Customer Interfacing Activities:

• Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.

Clerical:

• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements.
• Answer phone calls and operate various types of office machines and computers necessary to perform duties.

Data Entry:

• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.

Documentation:

• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assist in resolving any discrepancies.
• Collect all documentation for inbound freight and route to the proper record-keeping unit.
• Comply with all DSV Work Instructions.

Other Duties (Site Specific):

• Other clerical duties, including backup support as assigned.
• Performs other duties as assigned.

Supervisory Responsibilities: None

Minimum Required Qualifications:

Education and/or Experience Must have a high school diploma or general education degree (GED). Certificates, Licenses, Registrations or Professional Designations None.

Skills, Knowledge and Abilities:

• Computer Skills. Basic computer skills.
• Working knowledge of computerized applications (Microsoft Suites)
• Language Skills English (reading, writing, verbal)
• Mathematical Skills Basic level
• Other. Strong attention to detail accuracy and accomplish job task in a timely manner. Good verbal and written communication skills.

Preferred Qualifications:

Previous customer service experience including phone calls, and operating office equipment

Physical Demands:

Frequency Activity is not applicable to this occupation.

Work Environment:

While performing the duties of this job, the employee is frequently exposed to cold, warm, hot, humid weather conditions. While performing the duties of this job, the employee may be exposed to moderate dust or airborne particles. While performing the duties of this job, the employee is rarely exposed to fumes, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The employee also regularly lifts and/or moves objects up to 55 pounds.

Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.