Platform Support Analyst

Platform Support Analyst

We have an opportunity for an experienced Platform Support Analyst to join our IT Services Team. This role provides technical support & advice to users across multiple platforms and technologies including Dynamics 365 CRM, Salesforce, HRIS Platforms, Kronos Dimensions, Salesforce, Civica, Microsoft 365, Power Platform, SQL server stack and associated integrations.

To be successful for this role you will be a hands-on, team orientated professional who is creative, inquisitive and eager to take ownership of their work while ensuring you follow required protocols and processes.

Your key responsibilities will be to:

• Develop and maintain detailed knowledge of multiple, complex platforms and technologies to enable effective integration and utilisation of enterprise applications and services
• Field incoming Support Requests (ServiceNow based Incident and Request Tickets)
• Provide advice, support, and documentation on operating services, including monitoring, and alerting platforms
• Provide support to Service Desk, Field Engineers and to Operations peers on a wide range of systems and platforms
• In consultation with the team and managers, Plan, Design and Develop platform upgrades within their prescribed upgrade cycle, keeping platform currency to within n-1
• Identify system, infrastructure and project interdependencies and balance competing demands to ensure support deliverables are achieved

Requirements for success:

• Relevant academic qualifications (technical and/or business related)
• At least two years' experience in an applications support role and 3–5 years of Level 2 customer support experience, including vendor support.
• The ideal candidate should have experience supporting housing or clinical applications, such as AlayaCare and Civica.
• A solid understanding of Dynamics 365 or other CRM platforms, along with experience in Power BI reporting and SharePoint.
• Solid understanding of T-SQL (MSSQL 2012-2019)
• Aware of all traditional architectural domains: Business, Application, Integration, Data, Information and Infrastructure & Technical
• Strong knowledge of cloud, PaaS (Microsoft's 365 suite essential) as well as platforms like Dynamics 365, Salesforce, ServiceNow, iChris/HRESS, Workday and KRONOS Dimensions
• Demonstrated design, build and run skills in Office 365, Power platform, Azure IaaS (incl. Azure AD), SaaS, platform integration, data classification and categorisation, and automation where applicable
• Knowledge of ETL Processes

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We're committed to the safety and wellbeing of each other and the people we serve.

We recognise and respect diversity. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

We encourage applications from people with disability and Indigenous Australians.

If you have a disability and need support to submit your application, please email talentattraction@missionaustralia.com.au.

Your benefits:

• Rewarding work – every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Generous discounts with health insurance and major retailers
• Free external, confidential counselling and access to chaplaincy support.
• Extra leave available including an additional public holiday and the opportunity to purchase further annual leave.

How to apply:

Click "Apply now". We will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you.