Information Technology Spec 2 - Simulation Operations IT Support Specialist

Information Technology Spec 2 - Simulation Operations IT Support Specialist

Institution: Normandale Community College

Classification Title: Information Technology Spec 2

Bargaining Unit / Union: 214: Minnesota Association of Professional Employees

City: Bloomington

FLSA: Non Job Exempt

Full Time / Part Time: Full time

Employment Condition: Classified - Unlimited

Salary Range: $28.18 - $45.82

We are a proud equal opportunity and affirmative action employer, and we seek applicants with deep connections to the cultural communities to which our students belong. We actively seek and encourage applications from women, people of color, persons with disabilities, and individuals with protected veteran status.

The purpose of the Simulation Operations IT Support Specialist is to provide advanced technical support, systems management, and operational oversight for the simulation technology and audiovisual systems within the Interprofessional Educational Center for Health Sciences. This position is responsible for maintaining, troubleshooting, and optimizing all simulation-related hardware and software systems, including recording servers, cameras, microphones, control systems, and networking components, to ensure reliable and high-quality delivery of academic training scenarios. The Simulation Operations IT Support Specialist also supports the configuration and operation of simulation capture systems, and collaborates with faculty and staff to align technology solutions with educational goals. This position reports to the Director of Educational Technology and Innovation and plays a critical role in sustaining a robust, scalable, and technically sound simulation environment.

This position will actively advance the college's strategic goals, including to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts.

Your Qualifications

Essential:

• Two (2) years of experience providing technical support in instructional, classroom, lab, or simulation environments
• Experience developing and providing training related to the use of software or A/V systems.
• Experience supporting audiovisual and instructional technology in live or scheduled settings
• Ability to follow established procedures while troubleshooting common technical issues
• Strong customer service and communication skills; ability to work effectively with faculty, staff, and students

Preferred:

• Experience supporting healthcare or clinical simulation environments
• Familiarity with video capture, recording, or evaluation tools
• Experience working in higher education instructional settings
• Basic documentation or training support experience
• Comfort supporting multiple technologies in time-sensitive environments

Normandale is the largest community college in the Minnesota State Colleges and Universities system, annually serving almost 15,000 students from a diverse set of backgrounds, 42% of whom are students of color and nearly 25% are first-generation. We offer opportunities for individuals to grow, learn, and advance their careers while working for an organization that is committed to providing an inclusive and equitable space for students and employees to learn. We are passionately committed to achieving racial equity in student outcomes and in advancing cultural competency in the classroom and services provided.

As an agency of the State of Minnesota, Normandale offers a comprehensive benefits package including low cost medical, dental, vision insurance, short- and long-term disability, generous vacation and sick leave, 11 paid holidays each year, employer paid life insurance, pre-tax flexible spending accounts, retirement plans, and tax-deferred compensation plans. Additional benefits include tuition waivers available for yourself and eligible dependents once certain criteria are met.

For information on benefits, visit SEGIP's website SEGIP. This position is also part of the Middle Management Association (MMA). The MAPE contract outlines many additional benefits provided.

For more information on retirement benefits, please view the retirement brochure through MMB.

Interested applicants should submit their application materials to this job posting. If you are unable to apply online, please contact the job information line at 651.259.3637.

If you are a current Minnesota State employee, please log into Workday, click on the Careers Hub section and search for the Job Code.

The College regrets that it is unable to offer H-1B sponsorship at this time. The successful candidate, under U.S. Citizenship and Immigration Services regulations, must be able to accept work in the U.S. by the day employment begins.

An offer for this position may be contingent upon the completion of a background check.

Normandale Community College is committed to honoring human differences and cultivating inclusion of different values and ideas in employment and education opportunity. The college is committed to the principle that all individuals are to be treated with equality and dignity.

Reasonable accommodations will be made to applicants with disabilities. If you are an individual with a disability who needs assistance, please contact Human Resources at (952) 358-8269 or jobs@normandale.edu. Please indicate what assistance is needed.