Customer Service Specialist Intermediate - VA Enrollment Verification (sa26018)

Customer Service Specialist Intermediate - VA Enrollment Verification

Responsible for the administration of Veterans Administration educational benefit programs at Minnesota State University, Mankato. Assist students and the public with questions and concerns regarding eligibility and certification of benefits. The incumbent serves as Veteran's School Certifying Official, certifying veterans and eligible persons adhering to rules, regulations and guidelines as determined by the University, the U.S. Department of Veterans Affairs and the State Approving Agency.

Minimum Qualifications:

• Explain laws, rules, regulations, standards, policies, and procedures to clients, coworkers, and customers.
• Convey complicated information in an understandable manner as a resource for outside agencies, for clients, coworkers, and customers.
• Learn to use chat communication tools to communicate with clients, coworkers, and customers effectively and promptly in real time.
• Knowledge of standard computer software programs for word processing, spreadsheets, and databases sufficient to create, modify, and protect files.
• Document and records management sufficient to accurately file and categorize electronic documents.

Preferred Qualification:

• Demonstrated commitment to fostering a diverse working and learning environment.
• Knowledge of and experience in certifying veteran's educational benefits
• Knowledge of the U.S. Department of Veterans Affairs printed regulations
• Knowledge of veteran's legislation and resources related to higher education

Other Requirements:

Work safely at all times, which includes but is not limited to, participating and completing all required safety trainings, as well as performing all job tasks in accordance with Minnesota State University, Mankato policies and procedures utilizing appropriate tools, equipment and personal protective equipment.

The Minnesota State University, Mankato Annual Security and Fire Safety Report is available for your review. This report is required by federal law and contains policy statements and crime statistics for the University. The policy statements address the school's policies, procedures and programs concerning safety and security. Three years' worth of statistics are included for certain types of crimes that were reported to have occurred on-campus, or in other University affiliated locations. This report is available online at: http://www.mnsu.edu/safety/. You may also request a paper copy from University Security at 507-389-2111, or by emailing security@mnsu.edu.

Work Shift (Hours / Days of work): Monday - Friday; 8:00 a.m. - 12:00 p.m.

Telework (Yes/No): Yes - Up to 20% of the time. - Based on the essential functions of this positions, MMB Policy #1422, and University policies relating to flexible work, this position is eligible for the following work modes:

• Telework: A position with a work arrangement that allows an employee to perform work on a regular basis at a telework location that is not the employee's permanent/principal work location.

About:

More than 1600 talented faculty, staff, and 1600 student employees with a wide variety of skills and backgrounds, support university operations every day. Our faculty and staff enjoy excellent benefits, a team environment and challenging careers. As an affirmative action/equal opportunity institution, we are committed to supporting the continued growth of our diverse community.

Destination 2030, the University's strategic plan announced by President Edward Inch in August 2023, commits the University to making transformative strides in four main areas: being a lifelong provider of access to an equitable and affordable education; being a leader in transformational learning generating inspired action; being a nimble and innovative steward of resources; and being a community of care built upon diversity, inclusion, and belonging.

We also take the opportunity to recognize that we live, work, and learn in the homeland of the Dakota people, whose language frames our name - Minnesota State University, Mankato.

Benefits Information:

At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

Desired Start Date: 11-30-2025

Position End Date:

Open Date: 09-30-2025

Close Date: 10-08-2025

Posting Contact Name: Lacie R Mitchell-Garza

Posting Contact Email: lacie.mitchell-garza@mnsu.edu